SSH Connection Issue

[Cisco SmartNet]

Hi there,

My customer is trying to connect his CSPC virtual machine via SSH (CLI) but it's showing the message:

*****PID file exists. But Adminshell service is not completely up.*****
*****If adminshell is restarted manually, please wait for 15-20 mins .*****

*****If adminshell is not restarted manually Please check nohup.out log at /opt/cisco/ss/adminshell/logs for any errors .*****
*****Try restarting adminshell once using 'service adminshell restart' command .*****

We're trying connection using Putty and SecureCRT and the message it's the same. We already reboot the VM on ESXI Console but the issue remains when try via SSH.

Can somebody help us, please?

Regards

[balaji.bandi]

Is this new Installation?

look below thread may help to resolve the issue :

https://community.cisco.com/t5/smart-net-total-care-portal-and/unable-to-access-adminshell-after-upgrade-to-2-8-1-2/td-p/3819939

[Cisco SmartNet]

Hi there,

Yes, it's a new installation, we're facing some firewall/proxy issues to upload to portal SNTC, after some changes in the firewall/proxy rules, we try to access via CLI to desable proxy and reboot the machine and see if the problem is solved but suddenly the admin shell stoped working, we're not able to access CLI anymore.

So we need to solve the admin shell problem first so we'll be able to test the firewall/proxy changes.

The post you mentioned says to generate a new certificate? Certificate from SNTC portal, right? Is that what need to do?

Regards

[Walter Thompson]

Based on the initial response, the admin shell was not up and running. 

Please access the CLI via collectorlogin and then use the su command and enter the root password. 

Navigate to the following directory and provide the output 

cd /opt/cisco/ss/adminshell/logs

Please check nohup.out log for any errors.

Note the admin shell can be affected due to network restrictions.

Ensure your FW team and filters or ACLs are not blocking anything bi-directionally related to your CSPC server.

FYI for your reference -->https://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/inventory_and_reporting/SNTC-Security.pdf

I trust the above resolves your queries. Should you have any further questions, please do not hesitate to contact me.