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Unable to Access SNTC Portal

brent-jones
Level 1
Level 1

When I try at access the SNTC portal thru Firefox or Edge, it takes me to the page momentarily and then loops me back to the registration page. I have had my account approved since MAR 15th. Any assistance would be greatly appreciated.

CR Party ID: ?
Company Name: USDA ORDER
CCO ID of the user: 00ub67zqsupJ07IwE5d7

Contract Number associated with CR Party ID:?

Thank you for any assistance you can provide. 

2 Replies 2

jelopezm
Cisco Employee
Cisco Employee

Hello Brent,

I hope you are doing well.

Thanks for the information provided. I reviewed it and noticed that you were granted the Customer User role yesterday.
It usually takes 24 to 48 hours to gain access to the SNTC portal.

I want to mention that there is a bug affecting the CSAM data to be synchronized to the SNTC portal. I will request that the recent changes be manually synchronized in the backend.

I will monitor and let you know as soon as the changes are synchronized, so you can verify your access to the SNTC portal again.

Best Regards,

jelopezm
Cisco Employee
Cisco Employee

Hi Brent,

I am happy to update you about the status of your access to the SNTC.

I reviewed and found your user showing up as a customer user on the USDA ORDER's SNTC portal.

Please check if you can access the SNTC portal and let me know.

Best regards,