Unable to do anything in SNTC

[cjkaufman@dmgov.org]

We recently obtained a new SmartNet contract and I was instructed to use the SNTC to view and mange our SmartNet devices. https://services.cisco.com/

I was provided these resources which I have reviewed and followed.
https://www.cisco.com/web/smartservices/sntc.html
https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html
https://community.cisco.com/t5/cisco-smart-net-total-care/smart-net-total-care-guided-resources/ta-p/5149944#~explore-your-resources

Facts:
• I already have a CCO ID.
• I am a SAMT Administrator and already associated my CCO with our new contract.
• I am a Cisco Services Access Management DA and a Smart Net Total Care - Customer Administrator
• I was already registered for SNTC portal access

Issue:
• I can get logged into SNTC, but I am unable to do anything in the portal.
• The “Get Started” page is blank and I receive errors which I have attached to the case. I’ve tried several browsers.
• The Administration menu does not contain anything.

I have no options to do anything.  Import files, setup collectors, etc.

Please advise.

thanks

[enrirami]

Hello,

Thank you for contacting Cisco.

I would like to get more details about your request, please provide the following information:

• CCOID:
• Company name:
• Company address:
• CR Party ID:

You can share the information via private message.

Kind Regards,

Enrique Ramirez

[cjkaufman@dmgov.org]

**

[adias]

What options you see when you open that menu ?

[cjkaufman@dmgov.org]

The only submenu option under Administration is "All Collectors".

Thanks for the reply, but I am working with Cisco support on this issue.