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Unable to Log into Portal

bvogle
Level 1
Level 1

Since at least last Friday, i've been unable to log into the SNTC portal.  It acts as if i'm not registered.  I'm assuming it's because of this message, but i thought it would be worth asking.

The SNTC portal is currently experiencing an issue that is impacting portal access for some users.

 

Some SNTC users have reported access issues when logging into the SNTC portal.

 The issue has been identified and support is restoring access to those impacted.  

 

We are working on restoring access and will report back with restoration timelines as soon as possible. 

 

We apologize for any inconvenience this may have caused.

3 Replies 3

Supriya Patel
Cisco Employee
Cisco Employee

Hi Customer,

Are you still having that issue with your login?

Please provide below information only using our private message: (please visit given link below and provide requested information)

CCOID of user who is having issue with login:

Company name:

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

I will revert back confirming on this.

Thanks,

Supriya

Mesage sent.

Hi Brian,

I checked that your role is correctly set up as 'customer admin' on portal and you should able to see all information. Could you please logout from portal and log back in and update me?

Thanks,

Supriya