Unable to recieve emails associated with my cco id

[shabbar.arsiwala]

I receive an error that my cco id is not associated with an email address. How do we get that issue resolved within the portal? I have checked the settings and the email address does exist. I also had one of the other portal admins check and email address is on file in the portal. What am I missing?

Thanks

[Suchita Shewale · Accepted solution]

Hi There,

I believe you are facing this issue on My Notifications tab of the portal.

There is a bug in the system due to which My Notifications tab throws the error if the user CCO ID contains a dot  "." .

This issue is further getting addressed through bug CSCvh55219

As you are Customer Admin, you can set up the notifications from under Company Notification tab.

Please give this a try and let me know if there are any issues.

Regards,

Suchita

[Cheri Fairbrother]

Hello,

The issue was noted as addressed in the latest release (SNTC 4.3).  Notifications can now be set as expected in the portal.

Cheers,
Cheri