Unable to upload inventory to portal after switching to new collector

[jubuchanan]

We recently created a new CSPC server for upgrading to 2.10. The new server is working and collecting data, however, it is not being sent to the Smartnet portal. The "upload processing" section does not show any attempts to receive the traffic. The collector is reporting that it was successfully sent. 

[gausing5]

Hi,

Could you please share your availability for a WebEx session along with your email for further troubleshooting?

Regards,

Gaurav Singh

[jubuchanan]

Thanks for reaching out, Gaurav! I was able to see the inventory from the new collector after clicking the pencil icon next to the customer name and selecting the new collector instead of the old one. Inventory has been uploaded and all appears good. Thanks!

[gausing5]

Hi,

Thank you for the update.

Regards,

Gaurav Singh

[Kgitau]

Please help i cant view ip phones as well on sntc

[dbourai]

Hello Kihara,

Could you please share your availability for a WebEx session along with your email for further troubleshooting?

Thanks & regards,
Devashish Bourai.

[Kgitau]

Hi dbourai,

am available for the next  5 hours

[dbourai]

Hello Kihara,

could you please share your email address over the PM.

Thanks.

[dbourai]

Hello,

Following is the resolution from the WebEx session-

The customer's IP phones PID was not supported by the CSPC. and no snmp configurations were done from the customer for those devices.

The customer will now work with their Networking team regarding the devices.

Thanks & regards,
Devashish Bourai.