Smart Net Total Care Portal and Collector Discussions

Trouble updating CSPC 2.10.0.2

Hello, I am hoping someone can help guide me here, I am unable to update from 2.10.0.1 to 2.10.0.2 . Attempting to update using the GUI gives error "Download Failed"Attempting to connect to CLI as admin user and perform "download <SP NAME>" fails as ...

Testing site for SNTC Service API to demonstrate to customer

We have customers that want to integrate product lifecycle and security notifications into our platform. Is there a test site with mock data that we can use to demonstrate this?

Resolved! SNTC

Hi, i have one question about the Smart Net. I done a upload in Collector to the Smart Net and it didn't taken the information about the equipment.I try more than one time the upload, but didn't solved. Before, the Smart Net works normally and showed...

Resolved! Unable to login to portal after setting permissions

I was recently granted SNTC customer admin and customer user access by my account admin. I should have at least one SNTC contract associated with my account as well. However, when I try to login to https://services.cisco.com, I keep getting redirec...

Resolved! CSPC in Azure

Hello, Is the collector available in Azure? best regards, Martin

Resolved! updateDBScript.sh link broken

I have to use the updateDBScript.sh script to remove a hung 'Apply-in-progress' but the link to box isn't working for me.The link in this PDF or this page does not work. Does anyone have a correct link or can otherwise share the script?

Resolved! CSPC issue not showing data after export, need webex session.

Hello, I have a customer with a CSPC issue and would like to have a Webex session whenever is possible to try and fix it. Please PM me and I'll liaison between you. Thank you for your time and have a great day. Regards, Dvir

Adding minor items (cards) to existing SmartNET support contract

Hi,We have support contracts for our routers but also have minor items like UCS blades, Flash etc. that were bought later and were not in the original router order. What is the procedure to add those items under a support contract? Are they covered u...

SSTCM without SSSNT

Hi, for a Cat9K switch we want to get CON-SSTCM-C93A48 DNA support, but apparently we're also required to take CON-SSSNT-C930048N solution support as well. Does anyone know why that is?

Resolved! CSAPI Returns Blank Data Set When Looking for Customer ID/Details

Hi,I am trying to use the CASPI to look write scripts regarding our SmarNet inventory. When I try to pull information down regarding he inventory, it gives me an error asking for the Customer ID. {'status': 400, 'message': 'Invalid input request', 'r...

Help with collector error. When I login to the collector it shows the

Hello, I appreciate your help, I am getting the following error when logging into the Collector https://services.cisco.com/. I am using Firefox browser, I also performed the following steps:1. Remove the chache from the browser.2. I entered the por...