Unable to use the Actions Feature in the PSIRT section & the Field Notices section

[sean_whitsitt@shi.com]

I'm helping to on-board a customer to the SNTC portal. During one of our training sessions the customer shared the screen and I walked them through how to to take actions on the Alerts. The customer selected an alert, clicked on the drop-down for Actions and selected the "Change Alert Status" option. He then Saw the below error.

He was the Delegated Admin for his account an should have had the ability to make this change.

Please provide some assistance.

[Suchita Shewale]

Hi There,

You can respond to the alert through Administration - Active Alerts

You may want to go through this video to know more.

Regards,

Suchita

[sean_whitsitt@shi.com · Accepted solution]

Hi Suchita,

Are you saying that the Actions dropdown in the Alerts section itself is designed to fail? I can direct my customers to the Administration section to take the action but intuitively they're working out of the Alerts section.

Cheers!

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Sean Whitsitt
Customer Success Manager - Cisco
Sean_Whitsitt@shi.com
Office: 512-814-4894 | Mobile: 217-493-4222


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[Suchita Shewale]

Hello Sean,

Administration - Active Alerts report enables administrators to  
set an alert status to “Ignore” and explain the reason with comments or notes.


Alerts - The reports here let administrator Change the status of an alert from "Ignore" to "Active". i.e. the alert that was previously acknowledged/ignored from Administrative - Active Alerts report.
The customer must have selected Active Alert from under "Alerts" hence the warning message (I agree that this could use little rephrasing)

You can select the Ignore Alert and retry the Actions dropdown under Alerts section, you should not see that message.

Hope this helps.

Please let me know if you have any questions.

Regards,