Hi, I have access to the portal but when I login I get "no data" for every query that I run. I am the only user in my company that is having this issue. I have logged on my computer as a different user and I see all the data. The issue seems to b...
Forum Posts
Resolved! Duplicate devices
I see duplicate devices in Inventory/Custom Inventory and Alerts/Last Day of Support. But I dont see these duplicates in Inventory/All Equipment. If I select in Custom Inventory only chassis and lan switches, portal says: Custom Inventory 2660 devi...
Hello Support! Please Help to get access to SNTC portal. Access was provided by our customer - Reg***. My CCO is registered in Portal and Access was granted by the customer since 1/3/18. REG*** Party ID: 406***Party DA: llh*** My CCO is ngo***, w...
Hi Team -- When viewing in the Uncovered area of the Contracts library, there is no indication if the product has passed its LDOS. I checked to see if it was an available column to add however it is not. I know I can check in the LDOS section under a...
I am using a CSPC for collect data about my Cisco equipments and I need to find the partner which sold me the equipments from Smart Net Total Care, is it possible?
Hi, I have noticed that since the upgrade to SNTC 4.0, both the receipt and content of and 'Alert Processing' & ‘Upload Processing’ report emails has become quite sporadic. Issue with the receipt of the Alert Processing reports are quite noticeable...
Hi, My customer wants to know if the UCCX and Unity servers are supported via the SNTC and also "What information can we gather from the UCCX and Unity servers via the SNTC?" Thanks, Salman.
Hi all, This is happening on both online and offline reports. We have several segments (+100), so know this data should be available. Any assistance would be appreciated. Thanks!Lyn
Hi Team - Have a customer who is trying to grant access to a user at their company. We went through the user company associations steps but getting an error that the user is associated to another company but we have checked the Cisco profile and they...
I have a client who wants to purchase a smatnet service for a Cisco ASA5512-X with a firepower module installed on the ASA. The Smartnet is actually so we can download firesight software upgrades. I would like to know which Smartnet Service we s...
Hi, I get the following error: You do not currently have access to Cisco Services Connection. I already went through the registration process. I am stuck.
Hi all, My client has the errors from the attachment when trying installing the collector. Please help and advice. Thank you,Cristian
Resolved! Re: CSPC update stuck
Hi there,I have very simmilar problem. My system stucked up during an update from 2.7 to 2.7.2.5. Moreover I am not abble to login into CLI. I tried to login before and after CSPC reload. Any idea how to perform this update?
Hello, I'm CBRAdmin for serveral companies on the SNTC portal, I can see devices for other companies, but this specific client is not showing the devices. This is new, because the devices were appearing before. This issue is happening in all CBRA...
Hi The release notes of SNTC 4.1 state that site information can now be updated via the portal. How is this achieved? RegardsStuart New and Changed Information This section provides a brief description of what is new or changed in this release:...
