Update to 2.7.4 stuck at Apply-in-Progress

[ccrfranck]

Hello,

Version Number : sp-30.0.4-0-0-lnx64
Status : Apply-in-progress
Start Time : Apr/09/2018 16:38:16
End Time : -

I've already tried to set the status as "apply-failed" to restart the installation process but without any result.

Any idea?

Thank you.

Renaud

[Supriya Patel]

Hi Renaud,

What is the current version of collector (please provide 'show version -d' output? Did you receive any error while trying to set to 'apply-failed' status? If any error, please share.

Thanks,

Supriya

[ccrfranck]

Hello,

Here is:

admin# show ver -D
        Build-name   : Collection Platform Software 2.7.3.2

ij> connect 'jdbc:derby://localhost:1527/opt/LCM/info/updates; create=true;user=app;password=password';
ij> ij(CONNECTION1)> update updates set PACKAGE_STATUS = 'Applyfailed' where PACKAGE_STATUS = 'Apply-inprogress';
0 rows inserted/updated/deleted
WARNING 02000: No row was found for FETCH, UPDATE or DELETE; or the result of a query is an empty table.
ij(CONNECTION1)>

Best regards.

Renaud

[Jarrett Pomeroy]

Hello,

Can you please check and see if the patch files seem to have been downloaded successfully?

From a root username, you can run the below commands:

'ls -alrth /opt/LCM/tmp/'

Thank you,

Jarrett

[ccrfranck]

Hello,

(I've made a mistake, I accept this post as solution, I don't know if anyone can chage that).

There are these files in the directory:

-rw-r--r--. 1 casuser casusers 1.1G Apr  9 16:29 sp-30.0.4-0-0-lnx64-package.zip
-rw-r--r--. 1 casuser casusers 340M Apr  9 16:40 sp-30.0.4-0-0-lnx64.zip

Best Regards.

Renaud

[Jarrett Pomeroy]

Thanks Renaud. 

I will send you a private message with some additional commands we can try to start the upgrade process.

Thank you,

Jarrett