Upload Failure in Cisco CSPC to SNTC Portal

[lucasaraujo]

We are experiencing an issue with the Cisco Collector (CSPC) during the upload process to the SNTC Portal. The job consistently fails at the "UPLOAD CLEANING UP" stage. The logs indicate the following errors:

• Status: Failed
• Error Details: CSM0008: TaskGateway_Connectivity_Exception_occurred

Despite having full internet access for the collector's IP, the upload process does not complete successfully. We have verified there are no network blocks and ensured that all configurations are correct.We request assistance to resolve this connectivity issue and successfully complete the upload process.

[enrirami · Accepted solution]

Hello,

Thank you for contacting Cisco.

I wanted to bring to your attention that there is a bug that may be related to the issue you are having (TailEndGateway-Connectivity). The bug basically says that the error is related to the timesync, which means the time may not be synced and needs to be set up correctly.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwc98522

The workaround is to set the correct time manually. CDT or EDT time can be used as a reference.

To change the CSPC time manually follow these steps:

1. Open a CLI session as collectorlogin then change to root user

2. Use the timedatectl command to assign a new time and date

example :
# timedatectl set-time 'YYYY-MM-DD HH:MM:SS'

Kind Regards,

Enrique Ramirez

[enrirami]

Closing post.

[lucasaraujo]

Hello @enrirami 
Thank you for your help.

Your procedure worked.

However, to follow the suggested process, it was necessary to disable the NTP service configuration.

• timedatectl set-ntp off
• timedatectl set-time 'YYYY-MM-DD HH:MM:SS'

Best Regards,