Upload Processing stuck

[rdrewes]

one of my collector uploads is stuck as 'IN PROGRESS'

others are queued up behind it

is it possible to clear this out?

[Supriya Patel · Accepted solution]

Hi user,

It is good practice to schedule upload to have once in a two weeks. Having multiple uploads back to back create delay/lock in processing. If you are manually uploading, please make sure to have next upload only previous one is successfully to avoid such situation. It is recommended to wait about 48 hr for upload to appear on portal. I am working with related team on this and request to clear out all queued stuck one and get back to you till then please do not perform any further uploads.

Thanks,

Supriya

[Supriya Patel · Accepted solution]

Hi User,

Backend work is done. Please have only one new upload at a time for given inventory.

Thanks,
Supriya

[Andrew Trulock]

I too am experiencing the same issue.  I have a CSPC upload still in the 'In Progress' status that was started on Aug 4th and I now have 3 more jobs backed up behind it.

Please let me know what I need to do.  Attached is a screenshot of the SNTC Upload Processing screen.

Thanks,

Andy

[jumin]

Hey Andrew Trulock,

Could you start a new post for this upload issue?  This is so we can keep track of each issue for separate customers.

After which, PM me your company info such as Company and Inventory name via the method in the link below.  Please atttach the new post link to the message.

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community