Upload stuck "In Progress" and not seeing new Uploads

[cmmvwebmc]

Our collector status has been in "Upload in Progress"  for several days now.  Also, when new collections are done I don't see those uploads show up?  We are on CSPC 2.7 .  What other information can I provide?

[Supriya Patel]

Hi Chris,

Please provide company name, inventory and collection id for given issue using below private message method. I will assist you once I have requested information.

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

Thanks,
Supriya

[cmmvwebmc]

Thank you, Supriya.  I have sent the info using the private message option.  

[Supriya Patel]

Hi Chris,

Please check out portal for latest successful upload.

Thanks,
Supriya

[Jonas Fraga]

Hello,

I've this problem too. Let me know when I can send you a private with collector and customer information.

Thank you.

Regards,

Jonas Fonseca.

[Cheri Fairbrother]

Hi Jonas,

For tracking purposes, please start a new discussion.  Our experts will be right with you.

Cheers,
Cheri

[tung.nguyen11]

I'm having the same issue.  Where can I send private message about company name and collector ID, etc.

[Supriya Patel]

Hi user,

I already replied in your post but in case if you need.

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

Thanks,

Supriya

[federico.gaviria]

Hello Supriya

I'm having the same problem, my upload has been in progress since 11/07.

Collector ID: CSP0009028410

transport_20170711T080742122-0700_124408486_CSP0009028410_CSPC

Can you help me?

[alessandra.barreto]

I'm facing the same problem, my upload has been in progress since 07/07.

Please, could you help me?

Collector ID: CSP0009025260

Transport_20170707T112243549-0700_254407571_CSP0009025260_CSPC

[jumin]

Hey alessandra.barreto,

It appears the upload has become stuck in the backend due to a party lock.  The backend team is currently working on deleting this upload and pushing a new one through.  I will let you know their progress.

Thanks,

Justin

[jumin]

Hey alessandra.barreto,

I believe the upload has been processed successfully through the backend.  Can you confirm this from you end?

Thanks,

Justin

[alessandra.barreto]

Hi Jumin,

Upload status changed to "Failed".

Should the upload process be performed again on the collector?