User Entitled to a Smart contract can't self register

[Cisco SmartNet]

Hello again SNTC team,

I got this problem with another client. He's entitleted to a smart service contract that's valid and active, and it was already associated to his CCOID.

But everytime he tries to access services.cisco.com to start the self-register process he's thrown back to the below screen saying he's not entitled to a smart service contract.

[Jarrett Pomeroy]

Hello There,

Would you be able to send me a private message with the users CCO ID?

Thank you,

Jarrett

[Cisco SmartNet]

Hi Jarret,

Yeah, sure.

His CCOID is mauricio.b*******

Contract # 96######

Thanks!

[Suchita Shewale · Accepted solution]

Hello There,

This is the initital page that users will see when they access services.cisco.com and if the CCO ID is not yet registered with SNTC.

Can you confirm whether CCO ID: mauricio.b*** has clicked on Register Now URL available on this screen? This url will take you to self-registerister screen where user can enter Contract# and Serial number and proceed with registration.

Regards,

Suchita

[Cheri Fairbrother]

Hello,

Please let us know if Suchita's solution has worked for your customer. If there is nothing further, please mark this as solved.

Thanks!
Cheri

[Cisco SmartNet]

Hi Suchita,
Thank you for your assistance. It was a silly mistake, but now my client was able to register himself.
Have a great day!