Warranty information listed as "Not Available" for certain devices in the portal

[npicard]

Hello,

A question came up in a portal training today with respect to the Warranty information in the Library>Custom Inventory view. For several devices, the portal returned "Not Available" in the Warranty field. What does this mean?

Thanks!

[asingadi]

Hi Nathalie

Thanks for reaching out to us, We are looking into the situation and will update you shortly on this.

Thanks,

Anusha.

[Pamela Ghosh]

Hi Nathalie ,
Warranty field comes from CSCC (Cisco Service Contract Center ) based on the device serial number and product id , If the same is present in CSCC then it will show the data or else will show as not available in the report(s) .

Regards,
Pamela