My customer did not have SNTC but is now interested in using the SNTC Smart Capabilities available under the converged offer. How does my customer gain access to the SNTC Portal and the CSPC collector software?
I have a SNTC Collector that needs updating and add more devices to its inventory. It is currently at 2.4Somehow, the Admin123 account has been deleted and so we have no Web Access into the vm server to make the changes or do an upgrade.I can ssh wit...
Hi dear all,in our new HQ of company we bought Cisco products such as servers, routers, switches, Wireless devices, Firewalls, IP Telephony devices and I want to know is it possible to buy yearly warranty only some devices not for all devices. Pleas...
Not sure if this is in the right forum...I'm in the process of working with our Cisco VAR to purchase some gear for a collection of International sites outside the US (Canada, Australia, UK, Netherlands). I want 24x7x4 support but I want to make sure...
Due to my current SMARTNet that does not entitle on-site support, what is the process to get an FE on-site, how to get a quote? which Department shoud I contact? ThanksTrinh
Since the CCW upgrade and migration to Smart Net Total Care, we are seeing limited options for customer wanting to purchase Smart Net...Examples:WS-C3850-12XS-E: The only Smart Net options are 3SNT, 3C4P, or 3SNTP. There is no choice for durations b...
I pulled PID ASA5500X-SSD120 out of a total care report, but when I check in the PID checker it says this PID is not supported by SNTC. Is this expected behavior? Please advise. Thanks!
Dear Team,Can you please tell me the differencet between the 2 smartnets for CUCM licenes ?CON-ECMU-LICCUCMECON-SESV-LICCUCME These are for CUCM licenses for 9.x/10.x Thanks
HiHow can I get CSPC Reports from older Inventory Uploads?Currant upload Data is from: 5. May 2015 Previous upload Datas are from: 28. April 2015 / 9. April 2015 / 13. March 2015 / December 2015I would like to get a CustomerInventory Report from an o...
Can someone please point me to the Word document that had an excel spread sheet in it that would combine the PSIRT and the devices together in one report by chance or has it been removed from the forums?
