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Beginner

Can not update Collector error at login my CCO id from Console

I need to update the SNTC version to version 2.7.4.2.
From console to apply update requests when i try to enter my cco id  does not allow authentication.
My cco id is active and I do not have any problems when entering the cisco page, but it indicates that it is incorrect and for this reason it does not allow to update from console.

Everyone's tags (4)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Beginner

Re: Can not update Collector error at login my CCO id from Console

Hi Supriya!

 

When I was manually updating, I was finally allowed to enable the command conf connection serv enable. With this you can perform the update automatically.

I appreciate the support.
Thank you for the support.

View solution in original post

Cisco Employee

Re: Can not update Collector error at login my CCO id from Console

Hi Erik,

 

Glad to hear that manual upgrade is successful. Appreciate your update.

 

Thanks,

Supriya

View solution in original post

20 REPLIES 20
Cisco Employee

Re: Can not update Collector error at login my CCO id from Console

Hi User,

 

What is the current version on collector? (please use 'show version -d').

 

Please try below:

 

conf server disable

conf server enable

check update

 

Thanks,

Supriya

Beginner

Re: Can not update Collector error at login my CCO id from Console

Show the same error when apply de the command tha indicates.

The Collector version is 2.6

Cisco Employee

Re: Can not update Collector error at login my CCO id from Console

Hi,

 

Can you please check on GUI (tab 'software update') and let me know the behavior?

 

As well, please update me below after checking on GUI. Please reply me log output from collector using user root.

 

 /opt/LCM/logs/install

/opt/LCM/logs/apply

/opt/cisco/ss/adminshell/nohup.out

/opt/cisco/ss/adminshell/lcmlog.log

/opt/cisco/ss/adminshell/applications/CSPC/logs/updatewebui.log

/opt/cisco/ss/adminshell/applications/CSPC/webui/tomcat/logs/catalina.out

 

Thanks,
Supriya

Beginner

Re: Can not update Collector error at login my CCO id from Console

Atach error if intented update from GUI Collector (Fail2)

And when i apply the comand this is the result:

[root@mxmexsrv801 /]#  /opt/LCM/logs/install
bash: /opt/LCM/logs/install: Permission denied
[root@mxmexsrv801 /]# /opt/LCM/logs/apply
bash: /opt/LCM/logs/apply: Permission denied
[root@mxmexsrv801 /]# /opt/cisco/ss/adminshell/nohup.out
bash: /opt/cisco/ss/adminshell/nohup.out: No such file or directory
[root@mxmexsrv801 /]# /opt/cisco/ss/adminshell/lcmlog.log
bash: /opt/cisco/ss/adminshell/lcmlog.log: No such file or directory
[root@mxmexsrv801 /]# /opt/cisco/ss/adminshell/applications/CSPC/logs/updatewebui.log
bash: /opt/cisco/ss/adminshell/applications/CSPC/logs/updatewebui.log: No such file or directory
[root@mxmexsrv801 /]# /opt/cisco/ss/adminshell/applications/CSPC/webui/tomcat/logs/catalina.out
bash: /opt/cisco/ss/adminshell/applications/CSPC/webui/tomcat/logs/catalina.out: Permission denied
[root@mxmexsrv801 /]#

 

And when intented intall directly from Collector this is me message:

admin# apply /opt/ jeos-0.0.4-0-lnx64.zip
Connection with server for software updates is currently disabled.
Please use "conf server enable" command to enable it.
admin# conf

And then retunr at the same error no pemit login whit my cco id.

 

 

admin# conf server-connection enable
This operation will enable connection with server for Software Updates.

    CCO Id  : ehu***
    Password  :

** Text has been masked to preserve data privacy.  Please provide sensitive information via private message, and only at the request of our experts. Thank you!


Would you like to continue (y|n)? y

Authentication failed. Your CCO ID/Password is incorrect.
Please retry with proper credentials.
admin#

 

Thanks for your help.

 

Regards

 

Beginner

Re: Can not update Collector error at login my CCO id from Console

atach file of error Collector GUI

Cisco Employee

Re: Can not update Collector error at login my CCO id from Console

Hi,

 

I have provided step by step instruction how to grab log. Please send me those for further investigation.

 

Thanks,

Supriya

Beginner

Re: Can not update Collector error at login my CCO id from Console

Thank for your help.

 

In this moment unknow credencials, no permit sing.

Attach file log.

Cisco Employee

Re: Can not update Collector error at login my CCO id from Console

Hi Everardo,

 

Back to back 3 failed attempt, system will lock you out. Once you see this message, please wait for 1 hr and try back again. You will be given 1 more try so please make sure you will use correct password this time.

 

Thanks,

Supriya

Beginner

Re: Can not update Collector error at login my CCO id from Console

I send the files. 

Attach the mail.

 

Another question.

The team where the Collector is installed if it has Internet access and if it reached the cisco addresses in relation to authentication.
But for some reason when I enter my cco id to enable the connection to servers "conf server enable".
It does not allow me to authenticate and as a consequence it does not allow to update.

 

Could it be a problem of access or licensing?

 

Waiting for your comments

 

Regards.

 

Beginner

Re: Can not update Collector error at login my CCO id from Console

Hello Guys,

I'm facing exactly the same problem to update one of my cisco collectors.

Have you found something?

Thank you.

Beginner

Re: Can not update Collector error at login my CCO id from Console

Thank for your help.

 

Yes, the problem es the same.

 

Regards.

 

Beginner

Re: Can not update Collector error at login my CCO id from Console

Dear @Supriya Patel 

 

Do you have any news about this issue?

Thank you.

 

Regards,
Gustavo Manoel

Cisco Employee

Re: Can not update Collector error at login my CCO id from Console

Hello Gustavo,

 

Thank you for your post. For better assistance, we ask that you start a new discussion. Our experts have visibility to those.

 

Thanks,

Raji

 

Cisco Employee

Re: Can not update Collector error at login my CCO id from Console

Hi Erik,

 

As requested in PM, please have manual upgrade using below Guide.

First, upgrade to 2.7 and then 2.7.4 as given in below guide. First apply Jeos package 2.7 then service package 2.7 and so on.

 

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

 

Please do let me know if you have any question on given steps from guide.

 

Thanks,
Supriya

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