Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
I've recently associated a user with my company which worked fine. However when I try and assign a role to that user I get an error message:
An unexpected error occurred. You may use the browser Back button to re-try this transaction. The information for this transaction has been forwarded to support team to investigate this problem. If you want to follow up to be notified when the situation is resolved, please open a case atMy Cisco Workspace - If you are not set up to open a case, click on "Add Module" and select Customer Service Central Module. - In Customer Service Central, click tab for Open a Case and select General Inquires > Tool/Application/Other. - When submitting the Open a Case form reference the Cisco Services Access Management (CSAM) user association or user role assignment error; Transaction ID 93372
I tried accessing the 'customer service central' but that is showing as not currently available.
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to firstname.lastname@example.org with:
details of the error, i.e., url(s) being accessed
your CCO ID