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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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rtorresc7
Beginner

CSPC for partners

Hello,

Is there a way to have collector for the customers with partner account to monitor their network like hub-spoke?

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tfitch
Cisco Employee

Hello,

 

With our smart services you can only use a single collector per customer. 

a) Under the SmartNet portal your customer can grant you, the partner,  access to see their data. You would see all customers that you had access to when you log in to the portal.

b) Under Partner Support Service you would set up each customer, again each with a single CSPC collector, under the service.   You would see all customers that you had access to when you log in to the portal.

 

I think the Partner Support Service is better suited to what you are asking as it is designed specifically for partner use.

 

Regards, Tim

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