08-21-2017 03:53 PM - edited 03-12-2019 07:28 AM
After Job collect data I received status failed, unable to send the profile results to the Cisco Backened, Reason, Data upload failed.
I have connection to publics ip´s 72.163.7.113, 72.163.4.161, 72.163.7.60 and 173.37.144.208 and 443 port is available
I run command on Linux wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate and receive successful
and run traceroute to ip public and receive the following
Solved! Go to Solution.
08-22-2017 11:29 AM
Hi Ernesto,
I understand, however, it looks like your timezone is set to UTC (GMT).
So it means that if you want to leave that timezone, it will have to include the proper offset.
For intance, this is the current UTC time.
08-22-2017 01:13 PM
As of today, the portal will not reflect the first upload until it has completed processing.
I can see from my side that the upload was successfully received. However, the portal will not display anything until the inventory has completed processing.
But once an upload has processed, you should be able to view the received uploads under the option:
Library -> Administration -> Upload processing.
Regards,
Cesar
08-22-2017 10:40 AM
Hello Ernesto,
It looks like the reason the upload is failing is due to an incorrect server timestamp. (For appliance ID: CSP0009030520).
The Cisco backend is rejecting the upload as the timestamp received does not match the current time.
Please check on your server, the current time and ensure that it is accurate, along with the timezone.
To check the timestamp from CLI (root), run the below command:
date
Please review your ntp and timezone settings.
Regards,
Cesar
08-22-2017 11:24 AM
Hi Cesar.
On the server I have the correct time as I show you in the image, I had to manually set the time because my NTP server has problems. Is it essential to have the NTP even though I already have the correct time?
08-22-2017 11:29 AM
Hi Ernesto,
I understand, however, it looks like your timezone is set to UTC (GMT).
So it means that if you want to leave that timezone, it will have to include the proper offset.
For intance, this is the current UTC time.
08-22-2017 12:19 PM
Hi Cesar.
I chage Timezone and I now is success data collection. How can I know that my data was received on the portal?
Regards.
08-22-2017 01:13 PM
As of today, the portal will not reflect the first upload until it has completed processing.
I can see from my side that the upload was successfully received. However, the portal will not display anything until the inventory has completed processing.
But once an upload has processed, you should be able to view the received uploads under the option:
Library -> Administration -> Upload processing.
Regards,
Cesar
08-22-2017 02:34 PM
Thanks for the help Cesar, I notify you when I already have the data of my devices inside the portal
01-17-2018 09:18 AM
Hi,
I have the same problem and do the suggested workaround to set the timezone as GMT, but the error keeps happening. Is there any other reason for the error: "data upload failed"?
UPLOAD_TO_BACKEND FAILED
Regards!!!
01-17-2018 09:26 AM
If you already have the correct time now Verify that you can have connectivity to the following ip's,
72.163.7.113 Concsoweb-prd.cisco.com
72.163.4.161 www.cisco.com
72.163.7.60 dl.cisco.com
173.37.144.208 sso.cisco.com Customer
If you do not have connectivity, you need to solve that first before performing the procedure to send information to Cisco.
01-17-2018 10:07 AM
Ernesto, good morning!
We remove all rules from the firewall for the server IP and have already changed the timezone to GMT. Now the time is identical in the collector server and in the portal, however, we still have the same error:
Failed to upload /opt/cisco/ss/adminshell/applications/CSPC/exportdata/sntc1x_VSEM_1_1516211830741.zip,
Unable to send the profile results to the Cisco Backend. Reason:Data upload failed. See the logs.
Is there any other procedure to properly upload?
Regards,
Leandro Barasniewski
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