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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Ricardo Matias Aires
Beginner
Beginner
‎03-16-2020 08:19 AM
‎03-16-2020 08:19 AM

NO SN UCS AND MCU VIEW.

Hi,

 

I have a client where 98% of devices are showing serial numbers, but the 2 UCS and 2 MCU are not, does it have to do with the configuration of the equipment or is it in the collector?

 

Can help me?

 

Thanks!

1 person had this problem
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jumin
Cisco Employee
Cisco Employee
‎03-17-2020 07:11 AM
‎03-17-2020 07:11 AM

Hey Ricardo Matias Aires,

 

To clarify, the 2 UCS and MCU are not showing serial numbers on the SNTC Portal, is that correct?  Or are you referring to the CSPC GUI?

 

Please private message me the Customer and Inventory names of the instance in question.

 

Thanks,

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lesierra
Cisco Employee
Cisco Employee
In response to jumin
‎06-25-2020 03:42 PM
‎06-25-2020 03:42 PM

hi team, I have the same issue just with the MCU, the collector is not showing serials numbers, Can you advise how workaround on this ??

 

PIDs MCU4501, MCU4205. 

 

thanks in advance, 

 

 

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Ricardo Matias Aires
Beginner
Beginner
In response to jumin
‎07-03-2020 10:38 AM
‎07-03-2020 10:38 AM

Helloo Justin.

 

I sent a msg private for you.

 

Can help me?

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jumin
Cisco Employee
Cisco Employee
In response to Ricardo Matias Aires
‎07-08-2020 10:20 AM
‎07-08-2020 10:20 AM

Hey Ricardo,

 

I have replied back earlier this week.  Please follow provided steps and send me requested info.

 

Thanks,

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