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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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NO SN UCS AND MCU VIEW.

Hi,

 

I have a client where 98% of devices are showing serial numbers, but the 2 UCS and 2 MCU are not, does it have to do with the configuration of the equipment or is it in the collector?

 

Can help me?

 

Thanks!

4 REPLIES 4
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Cisco Employee

Hey Ricardo Matias Aires,

 

To clarify, the 2 UCS and MCU are not showing serial numbers on the SNTC Portal, is that correct?  Or are you referring to the CSPC GUI?

 

Please private message me the Customer and Inventory names of the instance in question.

 

Thanks,

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hi team, I have the same issue just with the MCU, the collector is not showing serials numbers, Can you advise how workaround on this ??

 

PIDs MCU4501, MCU4205. 

 

thanks in advance, 

 

 

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Helloo Justin.

 

I sent a msg private for you.

 

Can help me?

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Hey Ricardo,

 

I have replied back earlier this week.  Please follow provided steps and send me requested info.

 

Thanks,

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