Smart Net Total Care Portal and Collector Discussions

Hi all, I know that DNA license (at least 3 years) is mandatory for the first time purchasing Cisco catalyst 9200 or 9300After 3 years, DNA license will be expired and customer just want to continue use catalyst 9200/9300 as basic switching functions...

Hi there, My customer is trying to give me CBRAdmin access to his SNTC Portal, but the checkbox "CBRAdmin" is not selectable on CSAM and they have SmartNet contract with my company. Can somebody help me, please? Best regards

Hi,I am currently logged into SNTC, however, I am not able to see the status of any uploads or any other menus in the portal. What I can see appears to be very restricted? Library - Get StartedAdministration - All Collectors There are no other option...

My client requires deploying CSPC; they already migrated all their servers to Azure.The plan is to maintain the inventory of Cisco hardware for all their local/global offices.Need to certify the following:Can they deploy CSPC in Azure?What are the ba...

I have a customer that has their serial numbers for their Cisco TelePresence SX10 & SX80 showing up as invalid serials in the SNTC portal. The customer logged into each device and confirmed the correct serial numbers. I have screen shots that I will ...

When i try to connect the server to upgrade the collector, give me the following error attatched. All the firewall rules has been applied

Email removal Your Appliance Password is expired for use from Collector. I would like to know how to send email to just a single user about alerts like: Appliance Password will expire soonYour Appliance Password is expired for user collectorlogin.Tak...

I am trying to get access to the APIs and need some assistance.  I am a customer (not a partner). I am a DA in CSAM and have assigned myself the role of API Developer.  When I try to create an app on apiconsole.cisco.com I only see PSIRT but don't ha...

Hi,Under the "Admin" menu, my CCO login account is listed as one of the CustomerAdmins. (Which is odd because I thought I couldn't be a customer admin if I'm not an employee of the end customer-But lets leave that aside for now). The options of delet...

Is there any reason to get an SNTC collector if you already have a CSPC collector?

Hello, In trying to delete unused entitlements on my SNTC portal I got the response that there is an issue and that it can't be removed. I asked my account team and they mentioned that this is a bug on the portal. Is there a way that this can be done...