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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Beginner

SNTC access in dashboard not present

Hello,

 

I have a customer that has gone through the DA process and received the email responses back and accepted the legal agreement.  When they go to register a new CSPC they do not have any options under the "Library" menu.  Below are the next steps.  We tried multiple browsers and still no go. I asked him to send me the contract # he used and it is vaild and active.  It just seems like there is an issue on the backend with this CCO ID not being accepted.  

 

From the left navigation pane, select Library > Administration > All Collectors
In the pane displayed, select the Actions > Register a New CSPC option

 

We do not see anything under the "Library" menu item.

Gregory Payne

CCNP (Cisco Partner)

12 REPLIES 12
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Hi Gregory,

Hi Gregory,

It takes 24 hrs for the tools to sync up. The email notification from the Cisco requests the user to wait for 24 hrs before logging on to the portal. Do you know when the user completed registration? 

Thanks,

Aravind

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Beginner

I activated for him yesterday

I activated for him yesterday morning..

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Beginner

Ok,

Ok,

So i am now to the part in the installation where you access the GUI. Default UN and password is not working. Anyone else have this issue.

I am using 

Admin123 UN

Admin123 PW

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Cisco Employee

Try replacing the password

Try replacing the password with: Admin#123

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Beginner

Sir,

Sir,

Thank you.

That worked. I am trying to upload my license now. But again running into issues. I have tried it as a zip file and individually adding things. Still not working. Any suggestions.

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Cisco Employee

The license should be loaded

The license should be loaded as a zip file. However, sometimes the file becomes corrupted on download. In this case you simply need to re-download.

1. Make sure the zip file size is about 12KB.

2. What OS/Browser are you using?

3. Can you please attach a screenshot of any error messages that you are seeing?

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Beginner

The file size looks correct

The file size looks correct about 12kb.

I have tried both a mac and windows. Browsers are Firefox, Safarii, IE and Chrome

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Beginner

The error I get says

The error I get says

Failed to apply the entitlement file. Please check the contents of the file and try again.

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Cisco Employee

I would recommend downloading

I would recommend downloading the file again. Make sure not to decompress it after download. Macs for instance will add some hidden files to directories so when you unzip then zip again, the new files will be included.

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Beginner

Thank you that did work. Must

Thank you that did work. Must be a MAC thing. So question. I created my collection profile and upload profiles. Ran the collection profile then ran the upload profile. Message said it uploaded successfully but I do not see it in the Portal. Is there like a 24 period that it takes to populate or something.

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Cisco Employee

Hello, normally there is a

Hello, normally there is a wait period before the portal will display the upload.

However I would let a portal SME address that. One thing I would recommend would be to start a new thread. A new thread would prevent this one from being too convoluted and it might be a good future reference for other customers.

Regards,

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Cisco Employee

Gregory,

Gregory,

Per Cesar's comment below, there is normally a lag between the time an upload is triggered by the Collector and displays a status in the portal. If you are still not seeing it, please reply to this thread and we will try to assist.

Thanks!

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