06-20-2016 08:51 AM
Hello,
We are having issues with our collector pushing data up to the portal. Please let us know if you have any ideas on how to troubleshoot this issue.
06-20-2016 08:57 AM
I'd be happy to help. What happens when you try to push an upload? Are you getting a specific error?
Thanks,
Lynden
06-20-2016 09:12 AM
Hi,
Initially I'd suggest that you take a look at the 'view job log details' for the 'upload job' via the GUI; else via the CLI, see what is being written into the log and error files under:
/opt/cisco/ss/adminshell/applications/CSPC/data/commgr/logs
06-20-2016 11:29 AM
CP run completed for COMPLEX on (172.30.200.245) at Mon Jun 20 12:59:48 UTC 2016 --> Time take:0 sec
Unable to send the profile results to the Cisco Backend. Reason:peer not authenticated
06-20-2016 11:18 AM
This is the error I see in the logs.
CP run completed for COMPLEX on (172.30.200.245) at Mon Jun 20 12:59:48 UTC 2016 --> Time take:0 sec
Unable to send the profile results to the Cisco Backend. Reason:peer not authenticated
06-20-2016 01:58 PM
Have you enabled the access through your firewall to the Cisco destination server?
Port Requirements (required for upload to Cisco)
Also, check out my blog to see some other common issues:
Thanks,
Lynden
06-21-2016 05:22 AM
Thank you Lynden!! I will have the customer check Firewall settings
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