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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

SNTC Portal Issues Resolved

The SNTC portal has been experiencing slowness and report display issues for the past several days. The engineering team has identified the root cause and corrected the issue.

All systems are back to normal."

You can subscribe to status information about the SNTC portal and its components and choose email or text message notification and the specific component type on the operational dashboard. Use this URL to subscribe: http://sntc-status.cisco.com.

We’re sorry for any inconvenience the temporary degradation in service may have caused you.

Database Upgrade Will Affect CSPC Uploads March 6 & 7!

Cisco will be performing updates to their database systems during the weekend from March 6 through March 7, 2020.

For details on how this will affect your CSPC uploads, read the detailed information.

Getting Started: Collecting Inventory

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(view in My Videos)
This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, including:

  • Installing the Cisco Common Platform Service (CSPC) Collector
  • Using a third party collector
  • Doing a file import
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