Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
The SNTC portal has been experiencing slowness and report display issues for the past several days. The engineering team has identified the root cause and corrected the issue.
All systems are back to normal."
You can subscribe to status information about the SNTC portal and its components and choose email or text message notification and the specific component type on the operational dashboard. Use this URL to subscribe: http://sntc-status.cisco.com.
We’re sorry for any inconvenience the temporary degradation in service may have caused you.
Database Upgrade Will Affect CSPC Uploads March 6 & 7!
Cisco will be performing updates to their database systems during the weekend from March 6 through March 7, 2020.
This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, including:
Installing the Cisco Common Platform Service (CSPC) Collector
I have an issue with SNTC Portal access. It redirects to the following page whenever I sign in the portal:https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo Could someone help me with this? I need to download CSPC (version 2.4) entit...
My company used SNTC back in 2017 and this is the first time that I have tried to log back in since the end of our 1 year trial. When I logged into the site asked if I wanted to be the delegated admin, I bypassed and just went to the site and was ab...
Hello , Recently i have make a Discover devices with lot of range IP ,the result is the next : 14 848 analysed , 13809 Failed , 727 Managed When i check the Unreachables nodes i see 0 equipment, why ? where is my 13809 failed devices ?...
sHello, I have a problem with the portal, a few months ago the reports were operating normally, now when we upload to the portal is appearing only 99 Devices, but we have many more than 99.Could the critical problem that occurred recently have caused...