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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Americas customers: Simplify your upcoming renewal by connecting with an SNTC portal adoption specialist.

CSPC 2.9 Migration Guide is now

Cisco has made available the CSPC 2.9 Migration Guide to assist CSPC 2.8 Installations with upgrading to CSPC 2.9. All customers will be required to install CSPC 2.9 as the underlying OS version (CentOS 6) is approaching EoL in November 2020.

CSCP 2.9 Migration Guide (ZIP – 468 KB)

Cisco Common Services Platform Collector (CSCP) 2.9 Release Announcement - Upgrade Required

September 25, 2020, Cisco is pleased to announce the release of CSPC 2.9. CSPC 2.9 is required for all new installations. For existing CSPC 2.8 installations, migration scripts are now available. All customers will be required to install CSPC 2.9 as the underlying OS version (CentOS 6) is approaching EoL in November 2020. With this release, support for CSPC 2.7 will be discontinued.

We addressed several critical security vulnerabilities and important defects in this release. CSPC 2.9 is now powered by Cent OS 8 and VMware ESXi 6.5(applicable to hardware appliance). For additional Information please refer to the CSCP 2.9 Release Notes.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

SMARTnet Is Now Smart Net Total Care

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Participant

 

SMARTnet is now Smart Net Total Care. Starting July 27, 2015, all SMARTnet customers are automatically entitled to smart capabilities - the tools you need to solve problems more quickly, reduce costs, and help you manage your support risks. 

The converged service is branded Smart Net Total Care. It is the foundation for Cisco’s branded Technical Support services portfolio. 

As part of this effort, the SMARTnet name has been retired. All of the SMARTnet functionality continues to be available to Cisco customers as part of the Smart Net Total Care Service. Existing SMARTnet customers and renewals are not impacted – the existing SMARTnet SKUs have been reused by the new converged service, and the service description now includes the smart service capabilities. The same SMARTnet features and capabilities, now entitled with smart capabilities.

6 Comments
Beginner

If I have a client who is using SMARTnet, do I have to do something in order to upgrade to Smart Net Total Care or it is made automatically? I will look forward your comments. Thanks!!!

Cisco Employee

Thank you for your question!

Your customer will be entitled to the Smart Net Total Care (SNTC) experience beginning in just a few weeks.  There is no need to upgrade if your customer currently has an active SMARTnet contract.  There are some steps that the customer will need to take to get access to Smart Net Total Care portal and reports.  The ability to self-service on-boarding to SNTC will be available in early August 2015.  This process will explain and walk the user thru all of the necessary steps.

Beginner

Thanks Tnewell,

regarding some steps that the customoer will need to take to get access to SNTC portal and reports, What I understand is that, at the momment, there is not the process or steps that my customer should take, and I have to wait for the steps which will be eable in early August 2015. that's right?. Thanks for your comments.

Cisco Employee

That's right, no steps need to be taken now. If the customer wants to get acquainted with SNTC, they should visit this community to view training and review collateral.

thanks again,

Teresa

 

Beginner

hi everyone.

i'm trying to register me in the portal of SNTC like administrator, i use a contract number and one of the equipment associated with this contract, This contract is active and has 8 months more effective.

when i accept and  try to continue, the portal show me the previous error massage. 

i created a case with CISCO TAG but alway send me for the support community. i hope you can help me 

regards!       

We have received your request to be a Delegated Administrator. In reviewing your request, we realize we need additional information from you to process the request. A Cisco agent will reach out to you soon to provide information on the next steps.
We are updating our system so in the future it will properly inform the requester of the additional information required.  Sorry for the inconvenience.

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