Cisco SF500 problems

[ReeQ]

Hello everyone, 

trying to connect to switch via console.
The switch has a DB9 socket as a console, I connect the serial cable to the PC via a USB adapter. In the PUTTY application, I select the appropriate COM3 port and the console is displayed, but I cannot enter anything. I tried different port speeds. Can someone help me?

[M02@rt37]

Hello @ReeQ 

Do you (re) install the USB adapter on your PC ? Is ot recognized ?

[ReeQ]

I did not install drivers for the adapter, but the cable was detected in the device manager

[M02@rt37]

Ok @ReeQ 

Are you sure the original cisco console cable is used ?

[ReeQ]

the cable is not original from cisco

[balaji.bandi]

i would suggest to get orginal cable or compatable one - we seen these kind of issues in the community (due to cable errors)

other option you can still configure using Web GUI as i have provided the document above post.

[balaji.bandi]

Make sure the correct console cable used and check the below installation guide : (Use the console port)

on putty try always parity and flow control  - none

https://www.cisco.com/c/dam/en/us/td/docs/switches/lan/csbms/Sx500/quick_start/en/500_Series_QSG_En.pdf

[ReeQ]

Will any db9 cable fit? Does it have to be original Cisco?

[ReeQ]

Unfortunately, the switch already has configuration, but I don't have the password