Re: 3560 Switch not booting.

rhyswoolcott · ‎06-05-2022

I have tried to follow the "Recovering Catalyst Fixed Configuration Switches from a Corrupted or Missing Image" tutorial shown below

https://www.cisco.com/c/en/us/support/docs/switches/catalyst-2950-series-switches/41845-192.html

however it still does not boot. Every time I run "boot flash:c3560-ipbasek9-mz.122-55.SE12.bin" (with the binary being one I downloaded from the official download page) it does 1 of 3 things

the 3 different outcomes are:

1) the loading bar shows, then immediately the switch's power is shut off for some reason.

2) the loading bar shows, then the SYST LED blinks indefinitely with no progress on the boot

and finally, with the 3rd outcome, it does the same as number 2 except the SYST LED is static on.

What would I do to fix this? Image attached is the steps I am following to boot. The binary is uploaded via XMODEM due to the absence of a USB port

rhyswoolcott · ‎06-05-2022

Just found a 4th outcome, the boot just errors. This is the first time it has happened though.

marce1000 · ‎06-05-2022

- Post screenshot of the errors (too)

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

rhyswoolcott · ‎06-05-2022

No errors are showing, It just says "An error occurred: Could not boot flash:c3560-ipbasek9-mz.122-55.SE12.bin"

marce1000 · ‎06-05-2022

- Verify md5sum of downloaded image from Cisco (downloads). 2) Try factory reset of the switch - if all of that does not help could be hardware problem of the device.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

rhyswoolcott · ‎06-05-2022

The checksum is correct. I am not sure how I would check this on the switch since the Verify command seems to be invalid.

marce1000 · ‎06-05-2022

- As Leo said , if the factory does not help , you need to replace the device

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

rhyswoolcott · ‎06-05-2022

Sorry, I am really new to cisco. How would I perform a factory reset?

marce1000 · ‎06-05-2022

- FYI : https://community.cisco.com/t5/switching/cisco-3560-reset-to-factory-default/td-p/3380588

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Leo Laohoo · ‎06-06-2022

@rhyswoolcott wrote:

Sorry, I am really new to cisco. How would I perform a factory reset?

Do not waste any time.
RMA the switch while it is still doable.

rhyswoolcott · ‎06-06-2022

Would it still be possible to RMA it? The switch is from 2006

marce1000 · ‎06-06-2022

- You may have a try here : https://www.cisco.com/c/en/us/buy/product-returns-replacements-rma.html . not sure 'what will happen'....

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

rhyswoolcott · ‎06-06-2022

I'll give it a go

marce1000 · ‎06-06-2022

- Chances are slim -> https://www.cisco.com/c/en/us/support/switches/catalyst-3560-series-switches/series.html

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Leo Laohoo · ‎06-06-2022

@rhyswoolcott wrote:

Would it still be possible to RMA it? The switch is from 2006

Oh wait, this is a 3560. I thought you had a 3650.

Me bad!