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4506 Crash File Analysis Help

Donald Wolfe
Level 1
Level 1

Hello,

We have a 4506 that has reported a crash and I wanted to see if anyone on here could help in analyzing the file?  I have attached the crash file.

1 Accepted Solution

Accepted Solutions

Reza Sharifi
Hall of Fame
Hall of Fame

Hi,

There are signs of tracebacks in the file you posted, which usually means a software bug/issue but hard to tell exactly without further analysis.  I recommend you open a ticket with TAC and send them the crash file, so they can analyze it.

Thread ID=703: -Traceback=   :100000+350 json:47F9D000+2A00 eiapi:47F01000+71F14 ld:48016000+FAC4 c:46D89000+3DB98 c:46D89000+3DBD8 c:46D89000+1FEA8 c:46D89000+20038

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1 Reply 1

Reza Sharifi
Hall of Fame
Hall of Fame

Hi,

There are signs of tracebacks in the file you posted, which usually means a software bug/issue but hard to tell exactly without further analysis.  I recommend you open a ticket with TAC and send them the crash file, so they can analyze it.

Thread ID=703: -Traceback=   :100000+350 json:47F9D000+2A00 eiapi:47F01000+71F14 ld:48016000+FAC4 c:46D89000+3DB98 c:46D89000+3DBD8 c:46D89000+1FEA8 c:46D89000+20038