Catalyst 2960-L Web ui broken

[avi.barilan]

Hi

i have just upgraded my switch firmware to: c2960l-universalk9-mz.152-7.E0a.

after the upgrade completed, the web ui is broken.

attached screenshots of before and after.

i have no idea how to fix this (i am a bit of a newby)

any help will be much appreciated.

this is the "before:"

this is after:

and this is what i see if i click on "web console":

[avi.barilan]

Thanks in advance!

[Leo Laohoo]

In CLI, post the complete output to the command "dir".

[Deepak Kumar]

Hi,

How did you upgrade switch?  Did you upgrade a TAR file or bin file? When downloading the system image file from Cisco you need to choose a combined TAR file which includes both the IOS and web-based device manager. The simple indication whether you have downloaded (and extracted) the proper file is the presence (or absence) of "HTML" directory within your flash.

Check and share Show Flash: output for more information. 

[ChristianSteffens1981]

I have the same problem. Here is the output of the dir command:

Directory of flash:/

261 drwx 2048 Aug 4 2019 14:57:22 +00:00 uploadFile

260 -rwx 2072 Aug 4 2019 14:38:33 +00:00 multiple-fs

771 -rwx 5 Aug 4 2019 14:38:33 +00:00 private-config.text

514 -rwx 1130 Aug 4 2019 14:38:33 +00:00 config.text

516 drwx 2048 Aug 4 2019 14:58:29 +00:00 c2960l-universalk9-mz152-6.E

707 drwx 2048 Apr 19 2018 19:26:37 +00:00 dc_profile_dir

258 -rwx 11482 Aug 1 2019 15:34:30 +00:00 pnp-cco-trustpool-bundle

259 -rwx 208 Aug 1 2019 16:03:15 +00:00 express_setup.debug

2 drwx 2048 Mar 1 1993 00:00:02 +00:00 lost+found

244711424 bytes total (199495680 bytes free)

I have used the bin file for the update, not the tar file.

Thanks for your help!

---

[Leo Laohoo]

Post the complete output to the command "dir flash:c2960l-universalk9-mz152-6.E".

[ChristianSteffens1981]

Here is the Output of the requested DIR command:

Directory of flash:/c2960l-universalk9-mz.152-6.E/

  262  -rwx         478  Apr 19 2018 19:24:10 +00:00  info
  263  -rwx    15526912  Apr 19 2018 19:24:10 +00:00  c2960l-universalk9-mz.152-6.E.bin
  265  drwx        2048  Apr 19 2018 19:26:31 +00:00  html.old
  775  drwx        2048   Aug 4 2019 14:58:29 +00:00  html

244711424 bytes total (199495680 bytes free)

[Leo Laohoo]

WTF! Someone manually installed the HTML sub-directory.
That ain't going to work.
Re-install the firmware by using the command "archive download-sw /overwrite tftp://TFTP_SERVER_IP_ADDRESS/IOS_filename.TAR".

[ChristianSteffens1981]

Thank you very much for your help. But I am sorry, I am an absolute beginner in servicing a Cisco switch. Could you please tell me, what is a TFTP IP adress and what is the IOS Filename. Do I have download the new version of the IOS from the Cisco Server?

[ChristianSteffens1981]

Thanks in advance!

[ChristianSteffens1981]

I have installed a TFTP Server on my Windows computer and entered the command you mentioned. Probably it does not work. This is the output, where c2960l.tar is the name of the update file for the server:

examining image...
%Error opening tftp://192.168.178.26/c2960l.tar (Timed out)
%Error opening flash:update/info (No such file or directory)
ERROR: Image is not a valid IOS image archive.

[Glenn Martin]

This is in the wrong discussion board. Will be moving it to the appropriate location.

[Leo Laohoo]

Timed out means the switch can't reach the IP address of 192.168.178.26.
Can the switch ping this IP address?

[ChristianSteffens1981]

Yes, I can ping the IP adress oft he server:
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 192.168.178.26, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/2/5 ms

[Deepak Kumar]

Hi,

examining image...
%Error opening tftp://192.168.178.26/c2960l.tar (Timed out)
%Error opening flash:update/info (No such file or directory)
ERROR: Image is not a valid IOS image archive.

Can you check the IOS firmware version? Is it correct and matching with your hardware module number?