Catalyst 9300-48P boot fail

[JohnJudi]

Hi friends

I have a 9300-48P switch. After repeated power outages, my device crashes and can no longer boot correctly.

During boot process, below logs appear on CMD and then switch reloads:

Jan 23 10:50:03.731: %PMAN-3-PROCHOLDDOWN: R0/0: The process cmand has been helddown (rc 134)
Jan 23 10:50:03.873: %PMAN-0-PROCFAILCRIT: R0/0: pvp: A critical process cmand has failed (rc 134)
Jan 23 10:50:03.927: %PMAN-3-RELOAD_RP: R0/0: pvp: Reloading: Switch will be reloaded

Chassis 0 reloading, reason - Non participant detected
Jan 23 10:50:04.641: %PMAN-5-EXITACTION: F0/0: pvp: Process manager is exiting: reload fp action requested
Jan 23 10:50:05.998: %PMAN-5-EXITACTIONvp: Process manager is exiting: Critical process cmand fault on rp_0_0 (rc=134)

I only have access to ROMMON mode and I've tried:

• Emergency Install with USB Flash
• IOS cat9k_iosxe.17.03.04.SPA.bin and cat9k_iosxe.17.03.03.SPA.bin
• common Boot command : boot flash: Image. bin

After Emergency Install, boot fails and reloads Repeatedly.

Do you have any solution to this problem?

[Deepak Kumar]

Seems to be a bug as - https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt22293?rfs=iqvred

[marce1000]

  - These bugs could be related : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt22293 and https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa73033

 M.

[JohnJudi]

thank you very much

In In the link above, the suggested solution is to Disable OBFL temperature logging via CLI "no hw-module slot 3 logging onboard temperature"

But I only have access to ROMMON

Can I disable OBLF temperature logging in ROMMON mode?

[marce1000]

 - Adding to other remarks, if you intend to boot an image trough rommon you may try this one instead : https://software.cisco.com/download/home/286313994/type/282046477/release/Amsterdam-17.3.4

 M.

[JohnJudi]

I apologize for being late

I tried to boot image cat9k_iosxe.17.03.04.SPA.bin but it didn't work

[balaji.bandi]

is this stack ?

when you ROMMON Mode can you post > dir output ? ( also i would like to see compelte boot process.

Switch: boot flash:packages.conf

or get the image to USB and boot from USB :

example :

https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst9300/software/release/16-6/configuration_guide/sys_mgmt/b_166_sys_mgmt_9300_cg/b_166_sys_mgmt_9300_cg_chapter_01.html

Once it boot success, we can look at the bugs if you have any.

[JohnJudi]

I apologize for being late

No this isn't stack

after emergency install, I used the following command and also I tried to boot from USB, but during boot process, crashed again
switch: boot flash: package .conf
I've attached the output of CLI during boot process

[marce1000]

 - As stated by other reply the device got probably broken by the outages, engage with TAC , possibly needs replacement (RMA)

 M.

[balaji.bandi]

what was the IOS XE before : ( i would do different steps deleting package.conf and boot from bin file)

also see there is a bug on this :  ( so i prefer to raise an TAC Case for replacement?)

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvr95394?rfs=iqvred

[vencislav.metev]

Hi,

Try to open a RMA ticket. This switch might need replacement.

Regrads,

Ventsi