Cisco 3640 Router - 2E2W with WIC 2A/S - not working?

[jamesawoodward]

Hi All,

I have two newly purchased (and very used) Cisco 3640 routers - each has a 2E2W Network Module and one WIC 2A/S. I can see both WIC 2A/Ss when I run a sho diag command, but I cannot confiure them as serial ports and do not see them in any of my other sho commands. Does anyone have any idea what the problem may be? Here's what I get from sho diag, and a few other things that may help:

sho diag

Slot 0:

Combo 2E, 2W Port adapter, 4 ports

Port adapter is analyzed

Port adapter insertion time unknown

EEPROM contents at hardware discovery:

Hardware revision 1.2 Board revision A0

Serial number 6995878 Part number 800-01171-04

FRU Part Number NM-2E2W=

Test history 0x0 RMA number 00-00-00

EEPROM format version 1

EEPROM contents (hex):

0x00: 01 1E 01 02 00 6A BF A6 50 04 93 04 00 00 00 00

0x10: 50 00 00 00 98 02 06 17 FF FF FF FF FF FF FF FF

0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x30: FF FF FF FF FF FF FF FF FF FF FF FF

WIC Slot 0:

Serial 2A/S (12in1)

Hardware revision 1.0 Board revision B0

Serial number 33957102 Part number 800-03182-02

FRU Part Number WIC-2A/S=

Test history 0x0 RMA number 00-00-00

Connector type PCI

EEPROM format version 1

EEPROM contents (hex):

0x20: 01 13 01 00 02 06 24 EE 50 0C 6E 02 00 00 00 00

0x30: 58 00 00 00 05 09 02 00 FF FF FF FF FF FF FF FF

Bob#conf t

Enter configuration commands, one per line. End with CNTL/Z.

Bob(config)#int s?

% Unrecognized command

Bob(config)#int s ?

Async Async interface

BVI Bridge-Group Virtual Interface

CDMA-Ix CDMA Ix interface

CTunnel CTunnel interface

Dialer Dialer interface

Ethernet IEEE 802.3

Group-Async Async Group interface

Lex Lex interface

Loopback Loopback interface

MFR Multilink Frame Relay bundle interface

Multilink Multilink-group interface

Null Null interface

Port-channel Ethernet Channel of interfaces

Tunnel Tunnel interface

Vif PGM Multicast Host interface

Virtual-PPP Virtual PPP interface

Virtual-Template Virtual Template interface

Virtual-TokenRing Virtual TokenRing

range interface range command

Bob(config)#do sho ip int brief

Interface IP-Address OK? Method Status Protocol

Ethernet0/0 192.168.0.1 YES NVRAM up down

Ethernet0/1 192.168.1.1 YES NVRAM up down

Loopback4 4.4.4.4 YES NVRAM up up

Loopback5 5.5.5.5 YES NVRAM up up

Loopback6 6.6.6.6 YES NVRAM up up

Loopback7 7.7.7.7 YES NVRAM up up

Bob(config)#

[ghostswitch]

Do the modules work in any other router? And do any other modules work in this slot of this router?

[jamesawoodward]

Wow - thanks for your very quick response. I only have the two modules and the two routers (plus a 1602 and two 2516s). I bought the routers about 2 weeks ago, and just received the cables to connect them yesterday, so I'm not sure - I haven't disconnected anything yet.

Shouldn't I see Serial Interfaces ready to be configured if they're there and properly installed?

Thanks again!

Jim Woodward

[CSCO10892433]

Hi, jim

WIC-2A/S cannot be installed on an NM-2E2W; it is not supported. Please see the following link:

http://www.cisco.com/warp/public/107/wic-2as.shtml#fourth

To solve your problem, you have two options: get two WIC-1Ts and keep the NM-2E2W, or keep the WIC-2A/S and get an NM-2FE2W

HTH

SSLIN

[Richard Burts]

SSLIN

good catch. rated as deserved.

HTH

Rick

[jamesawoodward]

Hi SSLIN,

thank you very much for your research. I will contact the vendor and see what they can do for me.

I'm thinking that the better of your 2 options would be to get an NM-2FE2W (albeit more expensive, but simply . . . better).

IDH (It does/did help)

Jim Woodward