Re: Cisco 6509-E SUP always goes to romon mode

Yasir Muhammed Tameez · ‎02-23-2014

Hi,

We have two 6509-E with VS-S720-10-3C but not in a virtualize environment.

One of the core suddenly goes offline and couldnt able to boot from rommon.( this is the input i got from the resident engineer as the site is in remote)

I might be traveling in a week for this but just need to know if someone face the same issue

I have attached 2 pic of error

kindly let me know the issue

Thanks.

Regards,

Yasir

Jose Solano · ‎02-26-2014

Hi,

This looks to be caused due to a faulty NVRAM battery. Since it is showing the % Error opening nvram:/ifIndex-table No such file or directory

The low battery causes the contents of the NVRAM (where the config is saved) to be erased when it is powered down for periods of time.

Unfortunately there is no way to replace just the NVRAM battery. You may get the entire supervisor replaced.

Hope this helps.

Yasir Muhammed Tameez · ‎02-26-2014

I think you are right but it can be only confirm by TAC.

I already posted the output in this blog.

Once we renew the smart net then will send to cisco.

Good for us that we have redundant core otherwise it will be disaster situaltion

glen.grant · ‎02-26-2014

To me it looks like the config register may not be right and it's tryin to pull the config from the network instead of nvram . Just something to verify, it could be faulty sup card.

Yasir Muhammed Tameez · ‎02-26-2014

during the troubleshooting , i did change the config-register value but the result was same

Yasir Muhammed Tameez · ‎02-26-2014

Yesterday, i visited the site and foun out that there is crash info and unfortunately we dont have smart net covered of one the core.

Below is the error i got when i tried to boot it up with different IOS

we will be covering this core under smart net but in the mean time , can anyone tell me that what is the reason?

0:01:21: % Error opening nvram:/ifIndex-table No such file or directory

00:01:23: curr is 0x0

00:01:23: RP: Currently running ROMMON from S (Gold) region

00:01:23: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan. The Bridge IDs of all active STP instances have been updated, which might change the spanning tree topology

00:01:28: %PARSER-4-BADCFG: Unexpected end of configuration file.

00:01:42: %SYS-4-CONFIG_RESOLVE_FAILURE: System config parse from (tftp://255.255.255.255/netwo

Router>

Router>rk-confg) failed

00:01:42: %SYS-4-CONFIG_RESOLVE_FAILURE: System config parse from (tftp://255.255.255.255/cisconet.cfg) failed

00:02:02: %SYS-5-RESTART: System restarted --

Cisco IOS Software, s72033_rp Software (s72033_rp-IPBASEK9-M), Version 12.2(33)SXH5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 16-Apr-09 19:09 by prod_rel_team

Router>en

Router#

00:00:09: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

00:01:20: %SPANTREE-SP-5-EXTENDED_SYSID: Extended SysId enabled for type vlan. The Bridge IDs of all active STP instances have been updated, which might change the spanning tree topology

00:01:20: SP: SP: Currently running ROMMON from S (Gold) region

00:01:27: %C6K_PLATFORM-SP-4-CONFREG_BREAK_ENABLED: The default factory setting for config register is 0x2102.It is advisable to retain 1 in 0x2102 as ish t prevents returning to ROMMON when break is issued.

00:02:01: %SYS-SP-5-RESTART: System restarted --

Cisco IOS Software, s72033_sp Software (s72033_sp-IPBASEK9-M), Version 12.2(33)SXH5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 16-Apr-09 19:13 by prod_rel_team

00:02:02: %SYS-SP-6-BOOTTIME: Time taken to reboot after reload = 1904891 seconds

00:02:02: %OIR-SP-6-INSPS: Power supply inserted in slot 1

00:02:0v3: %C6KPWR-SP-4-PSOK: power supply 1 turned on.

00:02:03: %OIR-SP-6-INSPS: Power supply inserted in slot 2

00:02:03: %C6KPWR-SP-4-PSOK: power supply 2 turned on.

00:02:03: %C6KPWR-SP-4-PSREDUNDANTBOTHSUPPLY: in power-redundancy mode, system is operating on both power supplies.

00:02:08: %C6KENV-SP-4-FANHPMODE: Fan-tray 1 is operating in high power mode

00:02:10: %FABR

%Software-forced reload

23:29:31 UTC Sun Jan 23 2000: Breakpoint exception, CPU signal 23, PC = 0x40E56DF8

--------------------------------------------------------------------

Possible software fault. Upon reccurence, please collect

crashinfo, "show tech" and contact Cisco Technical Support.

--------------------------------------------------------------------

-Traceback= 40E56DF8 40E549AC 40B8FB40 40B8FB6C 40A1D68C 40A685D8 40A68634 41575428 41575E98 40B1F97C 40B1BC18 40B1BE34 40E49E2C

$0 : 00000000, AT : 42CD0000, v0 : 445C0000, v1 : 43620000

a0 : 50D76C60, a1 : 0000F100, a2 : 00000000, a3 : 00000000

t0 : 40E4A448, t1 : 3400F101, t2 : 40E4A458, t3 : FFFF00FF

t4 : 40E4A448, t5 : 000034A2, t6 : 40000000, t7 : 00000000

s0 : 00000000, s1 : 42B20000, s2 : 46B6B1F0, s3 : 0000001F

s4 : 00000040, s5 : 46B6B1F0, s6 : 44770000, s7 : 00000000

t8 : 5000DBBC, t9 : 00000004, k0 : 00000000, k1 : 00000000

gp : 42CD4CB0, sp : 5000DC68, s8 : 00000000, ra : 40E549AC

EPC : 40E56DF8, ErrorEPC : 335EAF60, SREG : 3400F103

MDLO : 00000000, MDHI : 00000000, BadVaddr : 00000000

DATA_START : 0x429CF550

Cause 00000024 (Code 0x9): Breakpoint exception

Writing crashinfo to bootflash:crashinfo_20000123-232931

=== Flushing messages (23:29:31 UTC Sun Jan 23 2000) ===

Buffered messages:

Furose M · ‎02-26-2014

hi..

it looks like a hardware issue.

just try this..

try ignoring the startup config by changing the confreg in rommon (2142 - if i remember on top of my head).. if it doesnt work, then there is no other optiion left..

But, i guess, you will get a replacement part with this crashinfo posted in the TAC case.