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Cisco IOS Upgrade - Switch stops loading image

lsuetterle
Level 1
Level 1

Hello, I hope someone knows any solution to the "error" I keep getting when trying to update a 3560x-48-PS switch to iOS 15.0(2)SE from 15.0(1)SE3. SE3 is the latest built of the 15.0(1) release and 15.0(2)SE the first one of the 15.0(2) release. Tho, when updating, I get this exact "error": http://i.imgur.com/UXDsKVR.png It actually looks like the switch just stops loading the image for no apparent reason, no error message is displayed, it just stops at one point and does not continue loading. The flash storage is currently holding 2 images (old and new), but still has 18.1 MB of free space, so I'm quite sure it does not run out of storage for any potential temporary files during boot. I've updated quite a lot of Cisco switches already, but I really struggle here. Would be awesome if anyone knew what I'm doing wrong here!

Edit: We have also tried it with only one image, then having 37 MB of free flash storage in case there would be a mass of uncompressed files. We've tried multiple SE releases of 15.0(2) (SE2, SE8) aswell, none has shown to be working. And just in case we've also tried to remove the additional network module with 4 x 1G uplink ports.

Please find a copy of the "show version" command below, taken from the currently running version 15.0(1)SE3:

 

Cisco IOS Software, C3560E Software (C3560E-IPBASEK9-M), Version 15.0(1)SE3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Wed 30-May-12 13:52 by prod_rel_team

ROM: Bootstrap program is C3560E boot loader
BOOTLDR: C3560E Boot Loader (C3560X-HBOOT-M) Version 12.2(53r)SE1, RELEASE SOFTWARE (fc1)

Switch uptime is 30 minutes
System returned to ROM by power-on
System image file is "flash:c3560e-ipbasek9-mz.150-1.SE3.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

License Level: ipbase
License Type: Permanent
Next reload license Level: ipbase

cisco WS-C3560X-48P (PowerPC405) processor (revision A0) with 262144K bytes of memory.
---
Last reset from power-on
1 Virtual Ethernet interface
1 FastEthernet interface
52 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
---
Motherboard assembly number     : 73-12557-04
---

Model revision number           : A0
Motherboard revision number     : A0
Model number                    : WS-C3560X-48P-S
---
Top Assembly Part Number        : 800-31328-01
Top Assembly Revision Number    : A0
Version ID                      : V01
CLEI Code Number                : COMJP00ARA
Hardware Board Revision Number  : 0x02


Switch Ports Model              SW Version            SW Image
------ ----- -----              ----------            ----------
*    1 54    WS-C3560X-48P      15.0(1)SE3            C3560E-IPBASEK9-M


Configuration register is 0xF

5 Replies 5

Leo Laohoo
Hall of Fame
Hall of Fame

Try booting the image from a USB stick. 

 

I'm suspecting you've got a hardware (DRAM) failure.

Hi,

how exactly would I do that? Load the .bin image onto an USB stick, insert it and use the file path on the USB stick as boot string on the switch?

Load the .bin image onto an USB stick, insert it and use the file path on the USB stick as boot string on the switch?

That's correct.

Charles Hill
VIP Alumni
VIP Alumni

Are you using ftp, tftp?

which ftp or tftp server are you using?

i have heard of some ftp servers stopping during the upgrade.

Hi,

the IOS files are stored locally during the update and i transfered them before doing the upgrade. I also checked the MD5 hash of the file when it was on the switch versus the one on Cisco's website and they matched, so I could exclude a corrupted file or any transfer troubles during the upgrade since everything runs locally.