Cisco Switch SG220-50: Invalid port id

[warishafidz]

I have cisco SG220 series switches with 50 Port available for use before unknown incident happened. After the unknown incident happened 24 port consist of Gi1 - Gi12 and Gi25 - Gi36 can't be used.

when i attach a UTP cable with the other side connected to laptop to Port Gi1 Cisco Switch, the Port Gi1 LED not blinking. and when i type no shutdown in config-if mode the console return Port gi1: Invalid port id. But when the UTP cable is attached to Port Gi13 - 24 or Gi37 - Gi48 it's work normally. I'm already reset the switch to solve the problem but it's not work.

I want to diagnostic, troubleshoot, or another detailed information how to solve this. I'm already search in google with Cisco Switch SG220-50: Invalid port id keyword but that's not give me any clue.

Here is the console output:

Switch97A68B#conf t
Switch97A68B(config)#int gi 1
Switch97A68B(config-if)#no shutdown
Port gi1: Invalid port id
Switch97A68B(config-if)#end
Switch97A68B#show int gi1
GigabitEthernet1 is down
  Hardware is Gigabit Ethernet
  Auto-duplex, Auto-speed, media type is Copper
  flow-control is off
  back-pressure is enabled
     0 packets input, 0 bytes, 0 throttles
     Received 0 broadcasts (0 multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 multicast, 0 pause input
     0 input packets with dribble condition detected
     0 packets output, 0 bytes, 0 underrun
     0 output errors, 0 collisions, 0 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 PAUSE output
Switch97A68B#show interfaces status gi1
Port  Name                 Status      Vlan  Duplex  Speed    Type
gi1                        notconnect  1     auto    auto     Copper

Port Time Range                       Status
---- -------------------------------- --------
gi1

[balaji.bandi]

is this brand new installation or working one failed ? check the Logs while booting the device, you can see any hardware failure information.

Suggestion :

try to reset to factory and test it, other option try any latest firmware upgrade and test it.

Final :

Still issue, looks for hardware issue, SMB TAC for RMA.

[warishafidz]

this switch already working for 2 years with no any issue before. sorry i don't know where to check the boot log, but this is the log from command show logging Cisco SG220-50 Log Output 

I'm already do factory reset but it's still not working

would you like to give me the detail how to check the hardware issue ?

Thanks

[balaji.bandi]

Looks for some some ASIC Port issue, raise an TAC for replacement

[Kasun Bandara]

Hi,

what is the OS version. better upgrade OS to latest version and check

[warishafidz]

Here is the version

Switch97A68B#show version
Cisco Sx220 Series Switch Software, Version 1.1.3.1, RELEASE SOFTWARE
Copyright (c) 2014-2017 by Cisco Systems, Inc.
Compiled Thu Apr 20 09:33:24 UTC 2017

ROM: Bootstrap program is Sx220 boot loader
BOOTLDR: Sx220 Boot Loader Version 1.0.0.6, RELEASE SOFTWARE
Compiled Jan 24 2014 - 14:44:30

Switch97A68B uptime is 2 days, 0 hours, 49 mins, 13 secs
system image is image-1

 Processor 700MHz , with 128M bytes of memory.
50 Gigabit Ethernet interfaces
0 Fast Ethernet interfaces

32M bytes of flash memory
Base MAC Address : D4:AD:71:97:A6:8B
IP Address       : 192.168.25.111
Subnet Mask      : 255.255.255.0
Model Number     : SG220-50
Serial Number    : DNI224606C8
PID              : SG220-50-K9
VID              : V03

Thanks for your help

[Kasun Bandara · Accepted solution]

Hi,

latest OS version is 1.2 series. try to upgrade OS to latest version and is the issue still occurs, better go to RMA hardware replacement.

[warishafidz]

the bad new is, i buy this switch with warranty excluded.

[Georg Pauwen]

Hello,

it sounds like a hardware failure. As far as I recall, there are 4 port groups linked together on the motherboard: 1 -12, 13 -24, 25 - 36, 37 - 48. It sounds like two of these groups are experiencing a hardware failure.

[warishafidz]

Hi Georg, thanks for your asnwer.

i think so. but i can't prove it and i just guess it by looking at the port group physically. would you like to give me some reference about the port group ?

Thanks