10-15-2020 10:02 PM
Hi Guys,
i have one cisco switch WS-C3850-48XS-S with image 16.3.7. this switch reloaded unexpectedly and below is the reason showing.
Last reload reason: Critical process platform_mgr fault on rp_0_0 (rc=134)
Also i have checked crashinfo file and i observed some logs .Please find attachement.
10-15-2020 11:08 PM
How many switches in this stack?
Post the complete output to the following commands:
dir crashinfo-<SWITCH NUMBER>:
I would like to see the output of the above command from every member of the switch.
10-15-2020 11:27 PM
Hi Lei,
Switch is single and below is the output
KLHR1229#dir crashinfo:
Directory of crashinfo:/
30121 drwx 9216 Oct 16 2020 07:22:36 +01:00 tracelogs
11 -rw- 0 Aug 4 2017 09:35:11 +01:00 koops.dat
24097 drwx 1024 Sep 29 2017 11:17:29 +01:00 ap_crash
12 -rw- 0 Oct 14 2017 10:55:25 +01:00 cilogs
13 -rw- 272 May 8 2018 19:08:18 +01:00 last_systemreport_log
14 -rw- 7848955 Oct 15 2020 05:59:36 +01:00 system-report_1_20201015-045930-GMT.tar.gz
254868480 bytes total (221238272 bytes free)
KLHR1229#sh modu
Switch Ports Model Serial No. MAC address Hw Ver. Sw Ver.
------ ----- --------- ----------- -------------- ------- --------
1 68 WS-C3850-48XS-S FOC2130T1BD 50f7.2296.c680 V02 16.3.7
KLHR1229#
10-16-2020 01:03 AM
request platform software trace archive last 2 days
Run the command above.
It will manually generate a tracelog file and will be found in the flash-1: folder.
Upload this file to TAC and get them to analyze it.
10-16-2020 01:30 AM
Thanks Leo. I will check with TAC accordingly
10-16-2020 01:27 AM
- You may want to try 16.9.5 which is current advisory release for this platform. Check if the problem persists afterwards.
M.
10-16-2020 01:31 AM
Hi Marce,
thanks for your suggestion. Actually i am trying to find root cause (Probably bug) with TAC and then will decide for new image.
10-16-2020 03:00 AM
Not sure if this applicatble for you. - i see some bug around near by your version :
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvn14333/?rfs=iqvred
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