cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3839
Views
0
Helpful
7
Replies

Cisco WS-C3850-48XS-S reloaded due to Critical process platform_mgr fault on rp_0_0 (rc=134)

Noovi
Level 1
Level 1

Hi Guys,

 

i have one cisco switch WS-C3850-48XS-S with image 16.3.7. this switch reloaded unexpectedly and below is the reason showing.

Last reload reason: Critical process platform_mgr fault on rp_0_0 (rc=134)

Also i have checked crashinfo file and i observed some logs .Please find attachement.

7 Replies 7

Leo Laohoo
Hall of Fame
Hall of Fame

How many switches in this stack? 

Post the complete output to the following commands: 

dir crashinfo-<SWITCH NUMBER>:

I would like to see the output of the above command from every member of the switch.

Hi Lei,

 

Switch is single and below is the output

 

KLHR1229#dir crashinfo:
Directory of crashinfo:/

30121 drwx 9216 Oct 16 2020 07:22:36 +01:00 tracelogs
11 -rw- 0 Aug 4 2017 09:35:11 +01:00 koops.dat
24097 drwx 1024 Sep 29 2017 11:17:29 +01:00 ap_crash
12 -rw- 0 Oct 14 2017 10:55:25 +01:00 cilogs
13 -rw- 272 May 8 2018 19:08:18 +01:00 last_systemreport_log
14 -rw- 7848955 Oct 15 2020 05:59:36 +01:00 system-report_1_20201015-045930-GMT.tar.gz

254868480 bytes total (221238272 bytes free)
KLHR1229#sh modu
Switch Ports Model Serial No. MAC address Hw Ver. Sw Ver.
------ ----- --------- ----------- -------------- ------- --------
1 68 WS-C3850-48XS-S FOC2130T1BD 50f7.2296.c680 V02 16.3.7
KLHR1229#

Leo Laohoo
Hall of Fame
Hall of Fame
request platform software trace archive last 2 days 

Run the command above.  
It will manually generate a tracelog file and will be found in the flash-1: folder.  

Upload this file to TAC and get them to analyze it.  

Thanks Leo. I will check with TAC accordingly

marce1000
VIP
VIP

 

 - You may want to try 16.9.5 which is current advisory release for this platform. Check if the problem persists afterwards.

 M.



-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !

Hi Marce,

 

thanks for your suggestion. Actually i am trying to find root cause (Probably bug) with TAC and then will decide for new image.

balaji.bandi
Hall of Fame
Hall of Fame

Not sure if this applicatble for you. -  i see some bug around near by your version :

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvn14333/?rfs=iqvred

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: