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Cisco WS-X6704-10GE problem

Evgeniy Romanov
Level 1
Level 1

After installing the card WS-X6704-10GE in the switch WS-C6509 , it periodically restarts after a few minutes with error log

c6509#

Sep 17 08:03:40.869 MSK: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 7 to recover from error: Linecard received system exception.

        2409000001

c6509#

Sep 17 08:03:40.869 MSK: %OIR-SP-3-PWRCYCLE: Card in module 7, is being power-cycled Off (Module Reset due to exception or user reques

c6509#

Sep 17 08:03:40.869 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 7 set Off (Module Reset due to exception or user request)

c6509#

 

00:00:03: CFC7:  sub_fw_lcp_init: board init failed for card index = 0x94

00:00:04: %SYS-CFC7-5-RESTART: System restarted --

 --More--

Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Tue 28-Sep-10 23:50 by prod_rel_team

 --More--

Sep 17 06:35:01.145: CFC7: Currently running ROMMON from S (Gold) region

 --More--

Sep 17 09:35:08.306 MSK: %DIAG-SP-6-RUN_MINIMUM: Module 7: Running Minimal Diagnostics...

c6509#

Sep 17 09:35:30.800 MSK: %OIR-SP-3-PWRCYCLE: Card in module 7, is being power-cycled off (Diagnostic Failure)

c6509#

Sep 17 09:35:30.812 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 7 set off (Diagnostic Failure)

c6509#

 

cisco WS-C6509 (R7000) processor (revision 3.0) with 983008K/65536K bytes of memory.

Processor board ID TSC07020064

SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache

Last reset from s/w reset

56 Virtual Ethernet interfaces

4 FastEthernet interfaces

129 Gigabit Ethernet interfaces

4 Ten Gigabit Ethernet interfaces

1917K bytes of non-volatile configuration memory.

8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102

00:00:02: DaughterBoard (Centralized Forwarding Card)

Firmware compiled 13-Aug-10 11:12 by integ Build [100]

 

c6509#show diagnostic result module 7

Current bootup diagnostic level: complete

Module 7: CEF720 4 port 10-Gigabit Ethernet  SerialNo : SAL1006CP35

 

  Overall Diagnostic Result for Module 7 : PASS

  Diagnostic level at card bootup: complete

 

  Test results: (. = Pass, F = Fail, U = Untested)

 

    1) TestFabricCh0Health -------------> U

    2) TestFabricCh1Health -------------> U

    3) TestTransceiverIntegrity:

      Port  1  2  3  4

      ----------------

            .  U  U  U

    4) TestLoopback:

      Port  1  2  3  4

      ----------------

            .  .  .  .

    5) TestSynchedFabChannel -----------> U

    6) TestL3VlanMet -------------------> .

    7) TestIngressSpan -----------------> .

    8) TestEgressSpan ------------------> .

    9) TestAsicMemory ------------------> U

   10) TestEobcStressPing --------------> U

   11) TestFirmwareDiagStatus ----------> .

   12) TestAsicSync --------------------> U

   13) TestUnusedPortLoopback:

 

      Port  1  2  3  4

      ----------------

            U  U  U  U

 

   14) TestOBFL ------------------------> .

   15) TestErrorCounterMonitor ---------> U

   16) TestPortTxMonitoring:

 

      Port  1  2  3  4

      ----------------

            U  U  U  U

 

Mod Ports Card Type                              Model              Serial No.

--- ----- -------------------------------------- ------------------ -----------

  1   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL1115L861

  3   48  48-port 10/100/1000 RJ45 EtherModule   WS-X6148A-GE-TX    SAD112003FP

  4    6  Firewall Module                        WS-SVC-FWM-1       SAD08150D84

  5    2  Supervisor Engine 720 (Active)         WS-SUP720-3BXL     SAD1131005T

  7    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL1006CP35

  8    5  Communication Media Module             WS-SVC-CMM         SAD101907TK

 

Mod MAC addresses                       Hw    Fw           Sw           Status

--- ---------------------------------- ------ ------------ ------------ -------

  1  001b.0caf.5128 to 001b.0caf.513f   2.5   12.2(14r)S5  12.2(33)SXH8 Ok

  3  001b.d41a.8360 to 001b.d41a.838f   1.5   8.4(1)       8.7(0.22)BUB Ok

  4  0003.fead.962e to 0003.fead.9635   3.0   7.2(1)       4.1(14)      Ok

  5  0017.9444.c3ec to 0017.9444.c3ef   5.4   8.5(2)       12.2(33)SXH8 Ok

  7  0016.c842.40ec to 0016.c842.40ef   2.3   12.2(14r)S5  12.2(33)SXH8 Ok

  8  0017.0ee2.13cc to 0017.0ee2.13d5   2.8   12.4(25c),   12.4(25c),   Ok

 

Mod  Sub-Module                  Model              Serial       Hw     Status

---- --------------------------- ------------------ ----------- ------- -------

  1  Centralized Forwarding Card WS-F6700-CFC       SAL1108HJ42  3.1    Ok

  5  Policy Feature Card 3       WS-F6K-PFC3BXL     SAD08280F5T  1.3    Ok

  5  MSFC3 Daughterboard         WS-SUP720          SAD08270CS7  2.1    Ok

  7  Centralized Forwarding Card WS-F6700-CFC       SAL1008E2CK  2.1    Ok

 8/1 6-Port E1 Interface         WS-SVC-CMM-6E1     SAD092604EG  2.2    Ok

 8/2 128-Channel DSP Farm        WS-SVC-CMM-ACT     SAD093101AE  1.0    Ok

 8/3 24-Port FXS Interface       WS-SVC-CMM-24FXS   SAD103906YB  1.2    Ok

 

Mod  Online Diag Status

---- -------------------

  1  Pass

  3  Pass

  4  Pass

  5  Pass

  7  Pass

  8  Pass

 

The same situation on switch 6504-E.

cisco WS-C6504-E (R7000) processor (revision 2.0) with 983008K/65536K bytes of memory.

Processor board ID FOX1437GH1E

SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache

 

00:00:02: DaughterBoard (Centralized Forwarding Card)

Firmware compiled 13-Aug-10 11:12 by integ Build [100]

00:00:04: CFC4:  sub_fw_lcp_init: board init failed for card index = 0x94

00:00:05: %SYS-CFC4-5-RESTART: System restarted --

Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Tue 28-Sep-10 23:50 by prod_rel_team

Sep 16 12:53:14.215: CFC4: Currently running ROMMON from S (Gold) region

Sep 16 15:53:20.893 MSK: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...

Sep 16 15:53:29.526 MSK: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception.                                   

   Errcode = 2709000001

Sep 16 15:53:29.526 MSK: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled Off (Module Reset due to exception or user request                                      )

Sep 16 15:53:29.542 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)

00:00:02: DaughterBoard (Centralized Forwarding Card)

Firmware compiled 13-Aug-10 11:12 by integ Build [100]

00:00:03: CFC4:  sub_fw_lcp_init: board init failed for card index = 0x94

00:00:04: %SYS-CFC4-5-RESTART: System restarted --

Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Tue 28-Sep-10 23:50 by prod_rel_team

Sep 16 12:54:26.927: CFC4: Currently running ROMMON from S (Gold) region

Sep 16 15:54:33.251 MSK: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...

Sep 16 15:54:47.903 MSK: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception.                                    

  Errcode = 2709000001

Sep 16 15:54:47.903 MSK: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled Off (Module Reset due to exception or user request                                      )

Sep 16 15:54:47.915 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)

Sep 16 15:55:07.315 MSK: %SEC-6-IPACCESSLOGS: list 15 denied 61.244.49.137 19 packets

 

Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1) is same on both swithes.

 

show power

system power redundancy mode = redundant

system power total =     2331.00 Watts (55.50 Amps @ 42V)

system power used =      1606.08 Watts (38.24 Amps @ 42V)

system power available =  724.92 Watts (17.26 Amps @ 42V)

                        Power-Capacity PS-Fan Output Oper

PS   Type               Watts   A @42V Status Status State

---- ------------------ ------- ------ ------ ------ -----

1    WS-CAC-2500W       2331.00 55.50  OK     OK     on

2    WS-CAC-2500W       2331.00 55.50  OK     OK     on

                        Pwr-Requested  Pwr-Allocated  Admin Oper

Slot Card-Type          Watts   A @42V Watts   A @42V State State

---- ------------------ ------- ------ ------- ------ ----- -----

1    WS-X6724-SFP        125.16  2.98   125.16  2.98  on    on

3    WS-X6148A-GE-TX     105.00  2.50   105.00  2.50  on    on

4    WS-SVC-FWM-1        171.78  4.09   171.78  4.09  on    on

5    WS-SUP720-3BXL      328.44  7.82   328.44  7.82  on    on

6    (Redundant Sup)       -     -      328.44  7.82  -     -

7    WS-X6704-10GE       295.26  7.03   295.26  7.03  on    on

8    WS-SVC-CMM          252.00  6.00   252.00  6.00  on    on

2 Replies 2

InayathUlla Sharieff
Cisco Employee
Cisco Employee

Hi,

It looks like the module has been rebooted due to Parity error.

Please find my blog for the explanation on the same:-

https://supportforums.cisco.com/blog/154476/parity-error

 

Suggest to monitor for some time and replace the module or attach the crash so that we can help you to find the rca for the same.

 

HTH

Regards

Inayath

********Please do not forget to rate all usefull post********

InayathUlla Sharieff thanks for your answer!
How can I get a crash file for this module?

Using bootflash:crashinfo_20000101-000141.

%Error opening bootflash:crashinfo_20000101-000141 (File not found)

***************************************************

****** Information of Last System Crash - SP ******

***************************************************

The last crashinfo failed to be written.

Please verify the exception crashinfo configuration

the filesytem devices, and the free space on the

filesystem devices.

Using crashinfo_FAILED.

%Error opening crashinfo_FAILED (File not found)

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