09-17-2015 12:03 AM - edited 03-08-2019 01:49 AM
After installing the card WS-X6704-10GE in the switch WS-C6509 , it periodically restarts after a few minutes with error log
c6509#
Sep 17 08:03:40.869 MSK: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 7 to recover from error: Linecard received system exception.
2409000001
c6509#
Sep 17 08:03:40.869 MSK: %OIR-SP-3-PWRCYCLE: Card in module 7, is being power-cycled Off (Module Reset due to exception or user reques
c6509#
Sep 17 08:03:40.869 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 7 set Off (Module Reset due to exception or user request)
c6509#
00:00:03: CFC7: sub_fw_lcp_init: board init failed for card index = 0x94
00:00:04: %SYS-CFC7-5-RESTART: System restarted --
--More--
Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Tue 28-Sep-10 23:50 by prod_rel_team
--More--
Sep 17 06:35:01.145: CFC7: Currently running ROMMON from S (Gold) region
--More--
Sep 17 09:35:08.306 MSK: %DIAG-SP-6-RUN_MINIMUM: Module 7: Running Minimal Diagnostics...
c6509#
Sep 17 09:35:30.800 MSK: %OIR-SP-3-PWRCYCLE: Card in module 7, is being power-cycled off (Diagnostic Failure)
c6509#
Sep 17 09:35:30.812 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 7 set off (Diagnostic Failure)
c6509#
cisco WS-C6509 (R7000) processor (revision 3.0) with 983008K/65536K bytes of memory.
Processor board ID TSC07020064
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
Last reset from s/w reset
56 Virtual Ethernet interfaces
4 FastEthernet interfaces
129 Gigabit Ethernet interfaces
4 Ten Gigabit Ethernet interfaces
1917K bytes of non-volatile configuration memory.
8192K bytes of packet buffer memory.
65536K bytes of Flash internal SIMM (Sector size 512K).
Configuration register is 0x2102
00:00:02: DaughterBoard (Centralized Forwarding Card)
Firmware compiled 13-Aug-10 11:12 by integ Build [100]
c6509#show diagnostic result module 7
Current bootup diagnostic level: complete
Module 7: CEF720 4 port 10-Gigabit Ethernet SerialNo : SAL1006CP35
Overall Diagnostic Result for Module 7 : PASS
Diagnostic level at card bootup: complete
Test results: (. = Pass, F = Fail, U = Untested)
1) TestFabricCh0Health -------------> U
2) TestFabricCh1Health -------------> U
3) TestTransceiverIntegrity:
Port 1 2 3 4
----------------
. U U U
4) TestLoopback:
Port 1 2 3 4
----------------
. . . .
5) TestSynchedFabChannel -----------> U
6) TestL3VlanMet -------------------> .
7) TestIngressSpan -----------------> .
8) TestEgressSpan ------------------> .
9) TestAsicMemory ------------------> U
10) TestEobcStressPing --------------> U
11) TestFirmwareDiagStatus ----------> .
12) TestAsicSync --------------------> U
13) TestUnusedPortLoopback:
Port 1 2 3 4
----------------
U U U U
14) TestOBFL ------------------------> .
15) TestErrorCounterMonitor ---------> U
16) TestPortTxMonitoring:
Port 1 2 3 4
----------------
U U U U
Mod Ports Card Type Model Serial No.
--- ----- -------------------------------------- ------------------ -----------
1 24 CEF720 24 port 1000mb SFP WS-X6724-SFP SAL1115L861
3 48 48-port 10/100/1000 RJ45 EtherModule WS-X6148A-GE-TX SAD112003FP
4 6 Firewall Module WS-SVC-FWM-1 SAD08150D84
5 2 Supervisor Engine 720 (Active) WS-SUP720-3BXL SAD1131005T
7 4 CEF720 4 port 10-Gigabit Ethernet WS-X6704-10GE SAL1006CP35
8 5 Communication Media Module WS-SVC-CMM SAD101907TK
Mod MAC addresses Hw Fw Sw Status
--- ---------------------------------- ------ ------------ ------------ -------
1 001b.0caf.5128 to 001b.0caf.513f 2.5 12.2(14r)S5 12.2(33)SXH8 Ok
3 001b.d41a.8360 to 001b.d41a.838f 1.5 8.4(1) 8.7(0.22)BUB Ok
4 0003.fead.962e to 0003.fead.9635 3.0 7.2(1) 4.1(14) Ok
5 0017.9444.c3ec to 0017.9444.c3ef 5.4 8.5(2) 12.2(33)SXH8 Ok
7 0016.c842.40ec to 0016.c842.40ef 2.3 12.2(14r)S5 12.2(33)SXH8 Ok
8 0017.0ee2.13cc to 0017.0ee2.13d5 2.8 12.4(25c), 12.4(25c), Ok
Mod Sub-Module Model Serial Hw Status
---- --------------------------- ------------------ ----------- ------- -------
1 Centralized Forwarding Card WS-F6700-CFC SAL1108HJ42 3.1 Ok
5 Policy Feature Card 3 WS-F6K-PFC3BXL SAD08280F5T 1.3 Ok
5 MSFC3 Daughterboard WS-SUP720 SAD08270CS7 2.1 Ok
7 Centralized Forwarding Card WS-F6700-CFC SAL1008E2CK 2.1 Ok
8/1 6-Port E1 Interface WS-SVC-CMM-6E1 SAD092604EG 2.2 Ok
8/2 128-Channel DSP Farm WS-SVC-CMM-ACT SAD093101AE 1.0 Ok
8/3 24-Port FXS Interface WS-SVC-CMM-24FXS SAD103906YB 1.2 Ok
Mod Online Diag Status
---- -------------------
1 Pass
3 Pass
4 Pass
5 Pass
7 Pass
8 Pass
The same situation on switch 6504-E.
cisco WS-C6504-E (R7000) processor (revision 2.0) with 983008K/65536K bytes of memory.
Processor board ID FOX1437GH1E
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
00:00:02: DaughterBoard (Centralized Forwarding Card)
Firmware compiled 13-Aug-10 11:12 by integ Build [100]
00:00:04: CFC4: sub_fw_lcp_init: board init failed for card index = 0x94
00:00:05: %SYS-CFC4-5-RESTART: System restarted --
Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Tue 28-Sep-10 23:50 by prod_rel_team
Sep 16 12:53:14.215: CFC4: Currently running ROMMON from S (Gold) region
Sep 16 15:53:20.893 MSK: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...
Sep 16 15:53:29.526 MSK: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception.
Errcode = 2709000001
Sep 16 15:53:29.526 MSK: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled Off (Module Reset due to exception or user request )
Sep 16 15:53:29.542 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)
00:00:02: DaughterBoard (Centralized Forwarding Card)
Firmware compiled 13-Aug-10 11:12 by integ Build [100]
00:00:03: CFC4: sub_fw_lcp_init: board init failed for card index = 0x94
00:00:04: %SYS-CFC4-5-RESTART: System restarted --
Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Tue 28-Sep-10 23:50 by prod_rel_team
Sep 16 12:54:26.927: CFC4: Currently running ROMMON from S (Gold) region
Sep 16 15:54:33.251 MSK: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...
Sep 16 15:54:47.903 MSK: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception.
Errcode = 2709000001
Sep 16 15:54:47.903 MSK: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled Off (Module Reset due to exception or user request )
Sep 16 15:54:47.915 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)
Sep 16 15:55:07.315 MSK: %SEC-6-IPACCESSLOGS: list 15 denied 61.244.49.137 19 packets
Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1) is same on both swithes.
show power
system power redundancy mode = redundant
system power total = 2331.00 Watts (55.50 Amps @ 42V)
system power used = 1606.08 Watts (38.24 Amps @ 42V)
system power available = 724.92 Watts (17.26 Amps @ 42V)
Power-Capacity PS-Fan Output Oper
PS Type Watts A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1 WS-CAC-2500W 2331.00 55.50 OK OK on
2 WS-CAC-2500W 2331.00 55.50 OK OK on
Pwr-Requested Pwr-Allocated Admin Oper
Slot Card-Type Watts A @42V Watts A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
1 WS-X6724-SFP 125.16 2.98 125.16 2.98 on on
3 WS-X6148A-GE-TX 105.00 2.50 105.00 2.50 on on
4 WS-SVC-FWM-1 171.78 4.09 171.78 4.09 on on
5 WS-SUP720-3BXL 328.44 7.82 328.44 7.82 on on
6 (Redundant Sup) - - 328.44 7.82 - -
7 WS-X6704-10GE 295.26 7.03 295.26 7.03 on on
8 WS-SVC-CMM 252.00 6.00 252.00 6.00 on on
09-17-2015 12:20 AM
Hi,
It looks like the module has been rebooted due to Parity error.
Please find my blog for the explanation on the same:-
https://supportforums.cisco.com/blog/154476/parity-error
Suggest to monitor for some time and replace the module or attach the crash so that we can help you to find the rca for the same.
HTH
Regards
Inayath
********Please do not forget to rate all usefull post********
09-17-2015 02:08 AM
InayathUlla Sharieff thanks for your answer!
How can I get a crash file for this module?
Using bootflash:crashinfo_20000101-000141.
%Error opening bootflash:crashinfo_20000101-000141 (File not found)
***************************************************
****** Information of Last System Crash - SP ******
***************************************************
The last crashinfo failed to be written.
Please verify the exception crashinfo configuration
the filesytem devices, and the free space on the
filesystem devices.
Using crashinfo_FAILED.
%Error opening crashinfo_FAILED (File not found)
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