HELP! Boot up Error.. %IOSXEBOOT-4-ABORT: (rp/0): Package provisioning file {/tmp/packages.conf} does not exist.

[Michael.Villegas]

Hi Cisco Support Community,

I have a problem with my Cisco 3850, it does not load completely

Does any one encountered these error? please do help

Here is the logs:

Booting...Initializing and Testing RAM ++++@@@@####...################################++@@++@@++@@++@@++@@++@@++@@++@@++@@++@@++@@++@@++@@++@@++@@++@@done.
Memory Test Pass!

Base ethernet MAC Address: 7c:95:f3:64:26:00

Interface GE 0 link down***ERROR: PHY link is down
Initializing Flash...

flashfs[7]: 0 files, 1 directories
flashfs[7]: 0 orphaned files, 0 orphaned directories
flashfs[7]: Total bytes: 6784000
flashfs[7]: Bytes used: 1024
flashfs[7]: Bytes available: 6782976
flashfs[7]: flashfs fsck took 1 seconds....done Initializing Flash.
Getting rest of image
Reading full image into memory....done
Reading full base package into memory...: done = 79121160
Nova Bundle Image
--------------------------------------
Kernel Address    : 0x6042d350
Kernel Size       : 0x402ecf/4206287
Initramfs Address : 0x60830220
Initramfs Size    : 0xdb98e6/14391526
Compression Format: .mzip

Bootable image at @ ram:0x6042d350
Bootable image segment 0 address range [0x81100000, 0x82110000] is in range [0x80180000, 0x90000000].
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@boot_system: 380
Loading Linux kernel with entry point 0x81653a10 ...
Bootloader: Done loading app on core_mask: 0xf

### Launching Linux Kernel (flags = 0x5)

ata1.00: failed to set xfermode (err_mask=0x100)
ata1.00: failed to set xfermode (err_mask=0x100)
ata1.00: failed to set xfermode (err_mask=0x100)

%IOSXEBOOT-4-ABORT: (rp/0): Package provisioning file {/tmp/packages.conf} does not exist.
%IOSXEBOOT-4-ABORT: (rp/0): Package provisioning file {/tmp/packages.conf} does not exist.

[Mark Jensen]

Download the ver you want to use onto a flash drive, then use it to load the ios, after it loads you can copy the ios to flash.

http://www.cisco.com/c/en/us/products/collateral/switches/catalyst-3850-series-switches/deployment_guide_c07-727067.html

[Michael.Villegas]

Hi majensen14,

Thank you for the comment. I have already tried that still the same result.. it cannot load IOS properly

[Mark Jensen]

Did you do a software install from the command line and point it to the file on the usb  drive? I had to do that once on a 3850. 

What is in flash? can you do a dir flash and post the results?

[Bongani.Maluleke]

Hi Engineers

Did you find a solution to this problem, I am also experiencing the same thing.

[Akzhol Konurbaev · Accepted solution]

Hi Everyone! 

Did you find a solution to this problem? 

I installed the old image. but I can't to upgrade to the new image

[Muhummed Kajee · Accepted solution]

Im experiencing a similar issue on a Cisco 3650. If i do an emergency-install it rolls back to the previous version but gives me this error everytime i try to upgrade.

Signature Verification Failed on /flash/cat3k_caa-infra.SPA.03.06.03E.pkg

%IOSXEBOOT-4-SWTREE: (rp/0): Signature Verification Failed on /flash/cat3k_caa-infra.SPA.03.06.03E.pkg

 %IOSXEBOOT-4-ABORT: (rp/0): Signature Verification Failed on /flash/cat3k_caa-infra.SPA.03.06.03E.pkg Failed to process provisioning file (/tmp/packages.conf).

%IOSXEBOOT-4-ABORT: (rp/0): Signature Verification Failed on /flash/cat3k_caa-infra.SPA.03.06.03E.pkg Failed to process provisioning file (/tmp/packages.conf).

[colbysunday]

Looks exactly the same as the issue I'm experiencing with several of our 3650s. Upon reloading after software install for 3.6.3 upgrade some of the switches are getting stuck in provisioning and won't take the IOS upgrade.