HWIC-4ESW not recognized by 2821 router

[Gary-Brown]

We recently installed an HWIC-4ESW module in a 2821 router. The module shows up in "show inventory" and it shows us in "show diag" but the additional FastE ports do NOT show up in "show running-config". IOS is c2800nm-ipbase-mz.124-3i.bin.

Has anyone seen this before?

Is there a fix or is the module bad?

Thanks

[glen.grant]

Is this the only hwic installed . Maybe check the prerequisites and make sure of those.

http://www.cisco.com/en/US/docs/ios/lanswitch/configuration/guide/lsw_hwic_ethsw_ic.html#wp1043332

[Gary-Brown]

Yep, checked the pre-requisites. It's the only HWIC installed and we even tried changing slots.

We have another 2821, same boot code, same IOS and it works fine.

[ajagadee]

Gary,

Can you post the outputs of "show diag" and "show inven".

Regards,

Arul

[Gary-Brown]

#sh inv

NAME: "2821 chassis", DESCR: "2821 chassis, Hw Serial#: FHK1220F0CS, Hw Revision: 52.57"

PID: CISCO2821 , VID: V04 , SN: FHK1220F0CS

NAME: "4 Port FE Switch", DESCR: "4 Port FE Switch"

PID: HWIC-4ESW , VID: V01 , SN: FOC11223L36

NAME: "WAN Interface Card - Serial 2T", DESCR: "WAN Interface Card - Serial 2T"

PID: WIC-2T= , VID: 1.0, SN: 35817651

#

#sh diag

Slot 0:

C2821 Motherboard with 2GE and integrated VPN Port adapter, 2 ports

Port adapter is analyzed

Port adapter insertion time unknown

EEPROM contents at hardware discovery:

PCB Serial Number : FOC12191PDB

Hardware Revision : 1.0

Top Assy. Part Number : 800-26921-03

Board Revision : A0

Deviation Number : 0

Fab Version : 03

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Processor type : 87

Hardware date code : 20080507

Chassis Serial Number : FHK1220F0CS

Chassis MAC Address : 0021.55dc.fb20

MAC Address block size : 32

CLEI Code : COM7M00ARA

Product (FRU) Number : CISCO2821

Part Number : 73-8853-05

Version Identifier : V04

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF C1 8B 46 4F 43 31 32 31 39 31 50 44 42 40

0x10: 03 E8 41 01 00 C0 46 03 20 00 69 29 03 42 41 30

0x20: 88 00 00 00 00 02 03 03 00 81 00 00 00 00 04 00

0x30: 09 87 83 01 32 67 7B C2 8B 46 48 4B 31 32 32 30

0x40: 46 30 43 53 C3 06 00 21 55 DC FB 20 43 00 20 C6

0x50: 8A 43 4F 4D 37 4D 30 30 41 52 41 CB 8F 43 49 53

0x60: 43 4F 32 38 32 31 20 20 20 20 20 20 82 49 22 95

0x70: 05 89 56 30 34 20 D9 02 40 C1 FF FF FF FF FF FF

WIC Slot 1:

4 Port FE Switch

Base MAC Address : 001b.54f0.3aa8

MAC Address block size : 4

PCB Serial Number : FOC11223L36

Hardware Revision : 6.0

Part Number : 73-8474-06

Board Revision : A0

Top Assy. Part Number : 800-24193-02

Deviation Number : 0

Fab Version : 05

CLEI Code : IPUIA00RAA

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Product (FRU) Number : PA-A3-OC3SMI=

Version Identifier : V01

Connector Type : 01

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF CF 06 00 1B 54 F0 3A A8 43 00 04 C1 8B 46

0x10: 4F 43 31 31 32 32 33 4C 33 36 40 00 56 41 06 00

0x20: 82 49 21 1A 06 42 41 30 C0 46 03 20 00 5E 81 02

0x30: 88 00 00 00 00 02 05 C6 8A 49 50 55 49 41 30 30

0x40: 52 41 41 03 00 81 00 00 00 00 04 00 CB 89 48 57

0x50: 49 43 2D 34 45 53 57 89 56 30 31 20 D9 02 C1 40

0x60: 05 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Could not get Card instance pa_bay = 0 slot = 1

WIC Slot 3:

Serial 2T (12in1)

Hardware revision 1.0 Board revision D0

Serial number 35817651 Part number 800-03181-01

FRU Part Number WIC-2T=

Test history 0x0 RMA number 00-00-00

Connector type PCI

EEPROM format version 1

EEPROM contents (hex):

0x20: 01 12 01 00 02 22 88 B3 50 0C 6D 01 00 00 00 00

0x30: 68 00 00 00 00 09 26 00 FF FF FF FF FF FF FF FF

#

[ajagadee]

Hi,

Couple of things:

1. The FRU in the show diag shows the HWIC 4FE as PA-A3-OC3SMI=. This is only a cosmetic issue documented in Bug ID CSCsb96090 and should not affect the operation of the HWIC. This bug is fixed in 12.4(5) and higher

2. Could not get Card instance pa_bay = 0 slot = 1 from show diag output. This output is leading me to believe that the issue is more likely a hardware failure.

So, I would upgrade the code first and see if the FRU is reflecting the right part and also if the FE ports get recognized by the router. If not, try putting the HWIC in a different slot.

If you still have issues, you may need to open a TAC Service Request and request a replacement. Ofcourse, TAC needs to their troubleshooting first and then decide the course of action.

Regards,

Arul

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