IE-3300-8P2S POE ports stopped working.

[lathesh]

The cameras connected to the ports were working fine, but suddenly they stopped working. I tried upgrading the firmware, but it didn’t help. Please assist.

[balaji.bandi]

All the devices connected to that not working, or only few ? ( may be hardware faulty ?)

what is the software code running, what was before what version you upgraded to ?

check the below command and post the output here :

show version

show logging

show power inline

If you like to run the debug check what is wrong below guide can guide you :

https://www.cisco.com/c/en/us/td/docs/switches/lan/embedded/ess3300/software_config/b-cisco-embedded-services-3300-series-configuration/m-3300-implementation.html

[lathesh]

Dear balaji,

All the devices CCTV cameras connected to that not working. before version version 16.12 now version 17.9

[balaji.bandi]

I can see that you have 220 W - Hope all the ports are admin status up, show interface status give you status of the interface.

what interface theyse CCTV connected.

Also consider what @Leo Laohoo  suggest to see is there any hardware issue will discover part of the post testing.

[lathesh]

Dear Balaji,

I removed the switch from the site correctly no CCTV is connected to the switch, As instructed by  @Leo Laohoo  connected VOIP phone directly to the switch but it does not draw power. along with upgraded the switch 

[Leo Laohoo]

Cold reboot the switch

[lathesh]

Dear Leo,

Done reboot.

[Leo Laohoo]

conf t
 post enable
end
wr

And then COLD reboot the switch. 

After the switch boots up, post the complete output to the command "sh post".

[lathesh]

Dear Leo,

sh post
POST: Memory BIST Test: Begin
POST: Memory BIST Test: End, Status: PASS

POST: Packet Buffer Memory Test: Begin
POST: Packet Buffer Memory Test: End, Status: PASS

POST: PoE firmware communication Test: Begin
POST: PoE firmware communication Test: End, Status: PASS

POST: ASIC MAC Loopback Test: Begin
POST: ASIC MAC Loopback Test: End, Status: PASS

POST: PHY Loopback Test: Begin
POST: PHY Loopback Test: End, Status: PASS

[Leo Laohoo]

How accessible is this switch? 

Get a known-working VoIP phone and directly connect it to the switch.  If the phone does not draw power, the options I can think of are: 

1.  Update the firmware to, say, 17.12.4; or

2.  RMA the switch.

[lathesh]

Dear Leo,

The switch removed from site and directly connected to it through cli from my laptop. 

 VoIP phone directly connected it to the switch.   not draw power.

before version version 16.12 already upgraded the firmware  now version 17.9

[Leo Laohoo]

Post the complete output to the following commands: 

sh log on rp active uptime
sh log on rp active hw-errors
sh log on rp active serdes
sh log on rp active voltage

[lathesh]

Dear Leo,

For these

sh log on rp active hw-errors
sh log on rp active serdes
sh log on rp active voltage

three commands there is no output

[Leo Laohoo · Accepted solution]

RMA the switch.

[Kasun Bandara]

@lathesh share the #sh logging