Interface Inactive status on 4507

[marcio.tormente]

Hello folks!

I'm dialing with a strange issue, my interface in the sup module appear as inactive, I already change the SFP, change the config routed to access and still the same.

CORE-VSS(config-if)#do sh int status mod 3

Gi1/3/3 *** LAN-TO-LAN CEN inactive routed full 1000 No Gbic

Seems the SFP is not recognized. anyone know how to solve this issue?

my sup is: WS-X45-SUP7L-E

IOS: cat4500e-universalk9.SPA.03.06.08.E.152-2.E8.bin

thanks

Marcio

[Jaderson Pessoa]

Dear marcio.tormente,

Its necessary upgrade your IOS.

Check it for IOS download: https://software.cisco.com/download/home/283904596/type?catid=268438038

[Mark Malone]

Hi
what SFP are you using in the sup ?

[Mark Malone]

Here is the supported list for that supervisor

Transceiver Description									Software Release
Network Device Product ID	Transceiver Product ID	Data Rate	Form Factor	Reach	Cable Type	Media	Connector Type	Transceiver Type	Case Temp	DOM HW Capable	Minimum	DOM SW
WS-X45-SUP7L-E	SFP-10G-SR	10 Gbps	SFP+	300m (OM3)	Duplex Fiber	MMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-SR	10 Gbps	SFP+	400m (OM4)	Duplex Fiber	MMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-SR-S	10 Gbps	SFP+	300m (OM3)	Duplex Fiber	MMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-SR-S	10 Gbps	SFP+	400m (OM4)	Duplex Fiber	MMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-LRM	10 Gbps	SFP+	220m	Duplex Fiber	MMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-LRM	10 Gbps	SFP+	300m	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-LR	10 Gbps	SFP+	10km	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-LR-S	10 Gbps	SFP+	10km	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-ER	10 Gbps	SFP+	40km	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-ER-S	10 Gbps	SFP+	40km	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-ZR	10 Gbps	SFP+	80km	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-ZR-S	10 Gbps	SFP+	80km	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-10G-BXD-I	10 Gbps	SFP+	10km	Single-strand	SMF	LC	Optic	-40 to 85C	Y	IOS 3.8.0E	IOS 3.8.0E
	SFP-10G-BXU-I	10 Gbps	SFP+	10km	Single-strand	SMF	LC	Optic	-40 to 85C	Y	IOS 3.8.0E	IOS 3.8.0E
	SFP-10G-BX40D-I	10 Gbps	SFP+	40km	Single-strand	SMF	LC	Optic	-40 to 85C	Y	IOS 3.8.0E	IOS 3.8.0E
	SFP-10G-BX40U-I	10 Gbps	SFP+	40km	Single-strand	SMF	LC	Optic	-40 to 85C	Y	IOS 3.8.0E	IOS 3.8.0E
	SFP-H10GB-CU1M	10 Gbps	SFP+	1m	N/A (Incl AOC and DAC)	DAC	N/A	Cable	0 to 70C	N	IOS 3.2.0XO	—
	SFP-H10GB-CU3M	10 Gbps	SFP+	3m	N/A (Incl AOC and DAC)	DAC	N/A	Cable	0 to 70C	N	IOS 3.2.0XO	—
	SFP-H10GB-CU5M	10 Gbps	SFP+	5m	N/A (Incl AOC and DAC)	DAC	N/A	Cable	0 to 70C	N	IOS 3.2.0XO	—
	SFP-H10GB-ACU7M	10 Gbps	SFP+	7m	N/A (Incl AOC and DAC)	DAC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—
	SFP-H10GB-ACU10M	10 Gbps	SFP+	10m	N/A (Incl AOC and DAC)	DAC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—
	SFP-10G-AOC1M	10 Gbps	SFP+	1m	N/A (Incl AOC and DAC)	AOC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—
	SFP-10G-AOC2M	10 Gbps	SFP+	2m	N/A (Incl AOC and DAC)	AOC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—
	SFP-10G-AOC3M	10 Gbps	SFP+	3m	N/A (Incl AOC and DAC)	AOC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—
	SFP-10G-AOC5M	10 Gbps	SFP+	5m	N/A (Incl AOC and DAC)	AOC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—
	SFP-10G-AOC7M	10 Gbps	SFP+	7m	N/A (Incl AOC and DAC)	AOC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—
	SFP-10G-AOC10M	10 Gbps	SFP+	10m	N/A (Incl AOC and DAC)	AOC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—
	DWDM-SFP10G-XX.XX	10 Gbps	SFP+	80km	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.5.0E	IOS 3.5.0E
	GLC-T End Of Sale	10/100/1000 Mbps	SFP	100m	Cat5e/6A	Copper	RJ-45	Optic	0 to 70C	N	IOS 3.2.0XO	—
	GLC-TE	10/100/1000 Mbps	SFP	100m	Cat5e/6A	Copper	RJ-45	Optic	-5 to 85C	N	IOS 3.2.0XO	—
	GLC-ZX-SM End Of Sale	1 Gbps	SFP	70km	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	—
	GLC-BX-D	1 Gbps	SFP	10km	Single-strand	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	GLC-BX-U	1 Gbps	SFP	10km	Single-strand	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	GLC-BX40-D-I	1 Gbps	SFP	40km	Single-strand	SMF	LC	Optic	0 to 70C	Y	IOS 3.8.0E	IOS 3.8.0E
	GLC-BX40-U-I	1 Gbps	SFP	40km	Single-strand	SMF	LC	Optic	0 to 70C	Y	IOS 3.8.0E	IOS 3.8.0E
	GLC-BX80-D-I	1 Gbps	SFP	80km	Single-strand	SMF	LC	Optic	0 to 70C	Y	IOS 3.8.0E	IOS 3.8.0E
	GLC-BX80-U-I	1 Gbps	SFP	80km	Single-strand	SMF	LC	Optic	0 to 70C	Y	IOS 3.8.0E	IOS 3.8.0E
	GLC-BX40-DA-I	1 Gbps	SFP	40km	Single-strand	SMF	LC	Optic	0 to 70C	Y	IOS 3.8.0E	IOS 3.8.0E
	GLC-EX-SMD	1 Gbps	SFP	40km	Duplex Fiber	SMF	LC	Optic	-5 to 85C	Y	IOS 3.4.1SG	IOS 3.4.1SG
	GLC-SX-MMD	1 Gbps	SFP	1km	Duplex Fiber	MMF	LC	Optic	-5 to 85C	Y	IOS 3.2.0XO	IOS 3.7.2E
	GLC-LH-SMD	1 Gbps	SFP	550m	Duplex Fiber	MMF	LC	Optic	-5 to 85C	Y	IOS 3.2.0XO	IOS 3.7.2E
	GLC-LH-SMD	1 Gbps	SFP	10km	Duplex Fiber	SMF	LC	Optic	-5 to 85C	Y	IOS 3.2.0XO	IOS 3.7.2E
	GLC-ZX-SMD	1 Gbps	SFP	70km	Duplex Fiber	SMF	LC	Optic	-5 to 85C	Y	IOS 3.4.1SG	IOS 3.7.2E
	CWDM-SFP-XXXX	1 Gbps	SFP	100km	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	DWDM-SFP-XXXX	1 Gbps	SFP	80km	Duplex Fiber	SMF	LC	Optic	0 to 70C	Y	IOS 3.2.0XO	IOS 3.2.0XO
	SFP-H10GB-CU1-5M	10 Gbps	SFP+	1.5m	N/A (Incl AOC and DAC)	DAC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—
	SFP-H10GB-CU2M	10 Gbps	SFP+	2m	N/A (Incl AOC and DAC)	DAC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—
	SFP-H10GB-CU2-5M	10 Gbps	SFP+	2.5m	N/A (Incl AOC and DAC)	DAC	N/A	Cable	0 to 70C	N	IOS 3.6.0E	—

[Mark Malone]

Make sure your SFP is in right port first 2 10GB/1GB last 2 1GB only

UPLINK(SFP/SFP+)portsThe Supervisor Engine 7L-E has four uplink ports. Ports 1 and 2 support either 10GBASE SFP+ transceivers or 1000BASE SFPtransceivers. Ports 3 and 4 support only 1000BASE SFP transceivers. There are restrictions on the use of the uplink ports in bothsingle supervisor engine and redundant supervisor engine configurations and both 10-G and 1-G operation.

[marcio.tormente]

Hello Mark,

I'm using the GLC-LH-SMD

[Jaderson Pessoa]

as i said, upgrade your IOS. I have had this issue times ago.

[marcio.tormente]

Hello Jaderson,

according with the Cisco documentation is necessary version 3.2 or uper, and I'm using 3.6.

[Mark Malone]

Dont see any bugs in release notes for that version but could still be software issue
i tested one there in my 45s and it shows up but theer sup8 running 3.6.7 , can you check your showinventory does it show there ?

4507A#sh inventory | i LH
NAME: "TenGigabitEthernet1/7", DESCR: "1000BaseLH"
PID: GLC-LH-SMD , VID: V01 , SN:

Your versions releadse notes
https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst4500/release/note/OL_32143-01.html#pgfId-2724364

[Fenderbridge]

Same exact thing happened to me.  If the core switch failed, our entire network would die upon reload.

The fix was upgrading to cat4500es8-universalk9.SPA.03.08.07.E.152-4.E7.bin

Turned out to be a bug.

[Jaderson Pessoa]

As i said for him, but dont believe on me. :\

[Fenderbridge]

Well, here's the bug report from my IOS version:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvk74841

It is a 3.10.01E bug in my case, I'd imagine it may be the same here.

[marcio.tormente]

Hello, 

the bug is regard the module WS-X4448-GB-SFP, but I'm connected in the WS-X45-SUP7L-E.

I alredy have 02 interfaces in use (02 Ten works as giga) but I have the command "hw-mod uplink select tengigabitethernet" and another guy told me that fot this reason I can´t use the others 02 ports.

I'm working with VSS and with SSO redundancy mode.

Is this correct?

[Jaderson Pessoa]

Well,

I Found it on Community, check if it help you: https://community.cisco.com/t5/switching/4507r-e-10g-uplink-connectivity-documentation/td-p/1749530

[marcio.tormente]

This is a good Document, but, is regards SUP-6L, the same command is not available in the SUP-7L.