I already sent an e-mail to tac, see their response below:
Hello Jeroen,
In order to provide you more information you can call at:
1 800 553 2447 or 1 408 526 7209 ( United States)
Or visit the follow link:
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html
If you have any other question do not hesitate to contact us.
Best Regards,
David Alejandro Rojas
Cisco.com Support
--------------- Original Message ---------------
From: Jeroen van Schijndel
Sent: 9/2/2013 3:44 AM
To: tac@cisco.com
Subject: RE: Multiple Cisco 887VA routers boot in Rommon
Hello,
I can't find the end of support of the CISCO887VA-K9. There is no mention at all at the cisco website: http://www.cisco.com/en/US/products/ps11063/index.html
At the end-of-sale page of the 887 is the 887VA-K9 the recommended replacement product: http://www.cisco.com/en/US/prod/collateral/routers/ps380/eol_c51_638141.html
Can you please send me a direct link to the end of support announcement?
Met vriendelijke groet / kind regards,
Jeroen van Schijndel
Lead Engineer Software
-----Oorspronkelijk bericht-----
Van: Cisco Technical Support [mailto:tac@cisco.com]
Verzonden: maandag 2 september 2013 11:14
Aan: Jeroen van Schijndel
Onderwerp: RE: Multiple Cisco 887VA routers boot in Rommon
Dear Jeroen van Schijndel,
Thank you for contacting Cisco.
The CISCO887VA-K9 product (Serial Number FGL171520RK ) that you requested support for reached the End of Support date : Covered Product Status is TERMINATED (Termination Date was 24-May-2013).
A list of End of Life equipment is available on Cisco.com at:
http://www.cisco.com/en/US/products/hw/tsd_products_support_end-of-sale_and_end-of-life_products_list.html
Cisco Support policies on End of Life equipment are located at: http://www.cisco.com/en/US/products/products_end-of-life_policy.htmlwe
We recommend that you contact your Cisco point of sale to discuss migrating your old equipment to newer supported technology.
Cisco Partners, Resellers, and internal Cisco Sales Teams often have special offers and technology migration programs available.
To locate a Cisco Partner or Reseller, please see http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp
If you need any further assistance or have any additional question please contact us directly by calling our Technical Assistance at one of the following phone numbers:
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#numbers
Regards,
Vito Gerbino
Cisco Technical Support
------------------------ Original Message ------------------------
From: Jeroen van Schijndel
Subject: Multiple Cisco 887VA routers boot in Rommon
Date: 9/1/2013
Dear Sir, Madam,
I recently had to install multiple (about 5) Cisco 887 VA routers at different branch offices. They all have the problem that they sometimes boot in ROMMON!
I searches the internet, fora and Cisco bug tool, but I am unable to find the cause. I also returned some of the routers to my supplier and requested for a new one, but this does not help, because the new ones have the same problem.
The problem is, that the router does not always boot in Rommon. It seems that when the power is disconnected for a couple of days/weeks, the router boots in Rommon. When it boots in rommon, it helps to reboot the router. After the next reboot it boots with the installed IOS image as you can see below. It also did not loose it's configuration
Can someone please help me with this strange case?
Here is some info about the latest problem router:
----Over here the same output as at the start of this forum post.
Output of sh inventory:
NAME: "887VA", DESCR: "887VA chassis, Hw Serial#: FGL171520RK, Hw Revision: 1.0"
PID: CISCO887VA-K9 , VID: V02, SN: FGL171520RK
Output of the bootup process when it boots normal after rommon situation:
(I will try to get the bootup process when it boots in Rommon, but I cannot force the router to boot in Rommon)
rommon 7 >
System Bootstrap, Version 12.4(22r)YB5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2009 by cisco Systems, Inc.
C880 platform with 262144 Kbytes of main memory
Readonly ROMMON initialized
program load complete, entry point: 0x80020000, size: 0x1eedfec
Self decompressing the image : ################################################################################################################################################################################################################################################################################################## [OK]
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software, C880 Software (C880DATA-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 04-Sep-12 21:03 by prod_rel_team
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
Installed image archive
Cisco 887VA (MPC8300) processor (revision 1.0) with 236544K/25600K bytes of memory.
Processor board ID FGL171520RK
1 DSL controller
1 Ethernet interface
4 FastEthernet interfaces
1 ATM interface
1 Virtual Private Network (VPN) Module
256K bytes of non-volatile configuration memory.
125496K bytes of ATA CompactFlash (Read/Write)
SETUP: new interface NVI0 placed in "shutdown" state
Press RETURN to get started!
Jan 2 12:00:02.319: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c880-data Next reboot level = advsecurity and License = advsecurity
Sep 10 05:52:49.051: %IFMGR-7-NO_IFINDEX_FILE: Unable to open nvram:/ifIndex-table No such file or directory
Sep 10 05:52:49.147: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Initialized
Sep 10 05:52:49.267: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Enabled
Sep 10 05:53:16.467: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down
Sep 10 05:53:16.467: %LINK-3-UPDOWN: Interface Ethernet0, changed state to up
Sep 10 05:53:17.359: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
Sep 10 05:53:17.467: %LINEPROTO-5-UPDOWN: Line protocol on Interface Ethernet0, changed state to down
000009: Sep 10 05:53:20.727 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan10, changed state to down
000010: Sep 10 05:53:20.743 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to up
000011: Sep 10 05:53:21.783 UTC: %LINK-5-CHANGED: Interface Ethernet0, changed state to administratively down
000012: Sep 10 05:53:27.495 UTC: %IP_VFR-7-FEATURE_DISABLE_IN: VFR(in) is manually disabled through CLI; VFR support for features that have internally enabled, will be made available only when VFR is enabled manually on interface Vlan10
000013: Sep 10 05:53:29.363 UTC: %SYS-5-CONFIG_I: Configured from memory by console
000014: Sep 10 05:53:29.599 UTC: %FW-6-INIT: Firewall inspection startup completed; beginning operation.
000015: Sep 10 05:53:32.387 UTC: %LINK-5-CHANGED: Interface NVI0, changed state to administratively down
000016: Sep 10 05:53:32.387 UTC: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C880 Software (C880DATA-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 04-Sep-12 21:03 by prod_rel_team
000017: Sep 10 05:53:32.387 UTC: %SNMP-5-COLDSTART: SNMP agent on host MenebaRot_VPNR_2 is undergoing a cold start
000018: Sep 10 05:53:32.411 UTC: %SSH-5-ENABLED: SSH 1.99 has been enabled
000019: Sep 10 05:53:32.415 UTC: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
000020: Sep 10 05:53:32.423 UTC: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is ON
000021: Sep 10 05:53:32.423 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to up
000022: Sep 10 05:53:33.387 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to down
000023: Sep 10 05:53:33.387 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to down
000024: Sep 10 05:53:33.387 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1, changed state to down
000025: Sep 10 05:53:33.387 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet2, changed state to down
000026: Sep 10 05:53:33.387 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet3, changed state to down
