POE issue on cat 3550

kmoshayedi · ‎08-23-2011

01:12:51: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa0/7

: Power given, but link is not up

I have connected a voip phone and ip camera getting the same error.. any idea ?

Leo Laohoo · ‎08-23-2011

Please post the command of "sh power inline"?

kmoshayedi · ‎08-23-2011

Switch#show power inline

Interface Admin Oper Power Device Class

(Watts)

---------- ----- ---------- ------- ------------------- ----------

Fa0/1 auto off 0.0 n/a n/a

Fa0/2 auto off 0.0 n/a n/a

Fa0/3 auto off 0.0 n/a n/a

Fa0/4 auto off 0.0 n/a n/a

Fa0/5 auto off 0.0 n/a n/a

Fa0/6 auto off 0.0 n/a n/a

Fa0/7 auto on 15.0 Ieee device

Fa0/8 auto off 0.0 n/a n/a

Fa0/9 auto off 0.0 n/a n/a

Fa0/10 auto off 0.0 n/a n/a

Fa0/11 auto off 0.0 n/a n/a

Fa0/12 auto off 0.0 n/a n/a

Fa0/13 auto off 0.0 n/a n/a

Fa0/14 auto off 0.0 n/a n/a

Fa0/15 auto off 0.0 n/a n/a

Fa0/16 auto off 0.0 n/a n/a

Fa0/17 auto off 0.0 n/a n/a

Fa0/18 auto off 0.0 n/a n/a

Fa0/19 auto off 0.0 n/a n/a

--More--

01:32:21: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa0/7

: Power given, but link p

Interface Admin Oper Power Device Class

(Watts)

---------- ----- ---------- ------- ------------------- ----------

Fa0/20 auto off 0.0 n/a n/a

Fa0/21 auto off 0.0 n/a n/a

Fa0/22 auto off 0.0 n/a n/a

Fa0/23 auto off 0.0 n/a n/a

Fa0/24 auto off 0.0 n/a n/a

Switch#

kmoshayedi · ‎08-23-2011

I have tried this on a few diff devices.. changed cables and also the switch would this unit work with none cisco products ...

boss.silva · ‎08-23-2011

Hello,

According to Cisco Output Interpreter:

%ILPOWER-3-CONTROLLER_PORT_ERR (x1): Controller port error, Interface [chars]:[chars].
Explanation: : A fault condition was detected on the power controller. An port
error has been reported by the inline power controller.
Recommended Action: 1. Make sure that the devices are correctly grounded.
2. Check the speed/duplex setting on the remote end of the connection.
3. Perform a shutdown and no shutdown on interface [chars].
4. If the device is not an IP Phone - disable inline power on this port.
5. If the error message continues: There are several know bugs related to
 this message such as CSCeb24148. Check the Bug Toolkit for bugs relevant
 to this device and software version.

The last option might be what you are facing

Regards,

Bruno Silva.

kmoshayedi · ‎08-23-2011

device is a ip camera... and I also connect a snom ip phone and the phone keeps rebooting the power comes on for a few sec and goes off..

boss.silva · ‎08-23-2011

Hello,

What is the IOS version running on this 3550?

Regards,

Bruno Silva.

kmoshayedi · ‎08-23-2011

Switch#show ver

Cisco Internetwork Operating System Software

IOS (tm) C3550 Software (C3550-I9Q3L2-M), Version 12.1(20)EA1a, RELEASE SOFTWARE

(fc1)

Compiled Mon 19-Apr-04 21:42 by yenanh

Image text-base: 0x00003000, data-base: 0x006B3454

ROM: Bootstrap program is C3550 boot loader

Switch uptime is 2 hours, 10 minutes

System returned to ROM by power-on

System image file is "flash:/c3550-i9q3l2-mz.121-20.EA1a.bin"

cisco WS-C3550-24-PWR (PowerPC) processor (revision D0) with 65526K/8192K bytes

of memory.

Processor board ID CAT0737Y0TA

Last reset from warm-reset

Running Layer2/3 Switching Image

Ethernet-controller 1 has 12 Fast Ethernet/IEEE 802.3 interfaces

Ethernet-controller 2 has 12 Fast Ethernet/IEEE 802.3 interfaces

Ethernet-controller 3 has 1 Gigabit Ethernet/IEEE 802.3 interface

Ethernet-controller 4 has 1 Gigabit Ethernet/IEEE 802.3 interface

24 FastEthernet/IEEE 802.3 interface(s)

2 Gigabit Ethernet/IEEE 802.3 interface(s)

The password-recovery mechanism is enabled.

384K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address: 00:0D:BC:BE:C6:00

Motherboard assembly number: 73-8100-07

Power supply part number: 341-0029-02

Motherboard serial number: CAT073702FR

Power supply serial number: DTH07341TNE

Model revision number: D0

Motherboard revision number: A0

Model number: WS-C3550-24PWR-SMI

System serial number: CAT0737Y0TA

Configuration register is 0x10F

V

but doing an ios UPGRADE TO

c3550-ipbase-mz.122-44.SE6.bin

kmoshayedi · ‎08-23-2011

it is

witch#

00:01:21: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state t

o up

00:01:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/11, chan

ged state to down

00:01:49: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa0/1

1: Power given, but link is not up

Switch#

Switch#sh ver

Cisco IOS Software, C3550 Software (C3550-IPBASE-M), Version 12.2(44)SE6, RELEAS

E SOFTWARE (fc1)

Compiled Mon 09-Mar-09 14:33 by gereddy

Image text-base: 0x00003000, data-base: 0x00D32668

ROM: Bootstrap program is C3550 boot loader

Switch uptime is 2 minutes

System returned to ROM by power-on

System image file is "flash:c3550-ipbase-mz.122-44.SE6.bin"

Cisco WS-C3550-24-PWR (PowerPC) processor (revision D0) with 65526K/8192K bytes

of memory.

Processor board ID CAT0737Y0TA

Last reset from warm-reset

Running Layer2/3 Switching Image

Ethernet-controller 1 has 12 Fast Ethernet/IEEE 802.3 interfaces

Ethernet-controller 2 has 12 Fast Ethernet/IEEE 802.3 interfaces

Ethernet-controller 3 has 1 Gigabit Ethernet/IEEE 802.3 interface

Ethernet-controller 4 has 1 Gigabit Ethernet/IEEE 802.3 interface

24 FastEthernet interfaces

2 Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

384K bytes of flash-simulated NVRAM.

Base ethernet MAC Address: 00:0D:BC:BE:C6:00

Motherboard assembly number: 73-8100-07

Power supply part number: 341-0029-02

Motherboard serial number: CAT073702FR

Power supply serial number: DTH07341TNE

Model revision number: D0

Motherboard revision number: A0

Model number: WS-C3550-24PWR-SMI

System serial number: CAT0737Y0TA

Configuration register is 0x10F

kmoshayedi · ‎08-23-2011

Upgraded to a higher IOS and same issue

Leo Laohoo · ‎08-23-2011

1. Plug the end-point device directly to the switch.

2. If problem persist, change patch cables.

kmoshayedi · ‎08-23-2011

been there .. done that.. I think the 3350 is not capable of powering POE devices other then cisco CDP stuff... just like the 3524.. I upgraded IOS..

I guess If one does not have cisco device I am SOL .. POS switch.

Leo Laohoo · ‎08-23-2011

Try this command on the interface-level: power inline delay shutdown 20 initial 30

kmoshayedi · ‎08-24-2011

same

Switch(config-if)#power inline delay shutdown 20 initial 30

Switch(config-if)#no shut

Switch(config-if)#

17:03:51: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa0/2

: Power given, but link is not up

boss.silva · ‎08-24-2011

Hello,

Do you have a Cisco IP Phone or Wireless Access-point? Perhaps the ip phone/camera that you are plugging in is not compatible with the switch. Also, depending on the product, they have a compatibility list that you can check.

Regards,

Bruno Silva.