cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

3638
Views
0
Helpful
4
Replies
Highlighted
Beginner

Printer Reboots at 75% when connected to Cisco 2960

Hi,

We are having a problem with our Xerox 5745 multifunction Printer...

This problem had been forwarded to Xerox, but they claim that a problem was caused by a power surge on our Cisco router.

We are having a total of 8 CiscoCatalyst 2960 Series in our IT Communication rooms.

We are also having 2 Xerox 7120, 4 Xerox 5745, 6 HP5200 and 300 computers - PC (HP Desktop) and Laptop (Samsung).

Network : all connected to CISCO Catalyst 2960 Series

Printer Setup:

IP Address: Manual IP Assignment (DHCP Disabled)

PC Setup: TCP/IP –RAW on Port 9100 – SNMP Status ENABLED

The two machines has same firmware software and configuration settings.

one machine just been installed with latest firmware

Problem:

On 3 Xerox 5745 display panel shows: "Network Controller booting"

at 75% the system restart and go on again and again.

This happens when cables are connected to CISCO Catalyst 2660.

Testing done:

  • •1. No problem, Connecting directly to laptop using (crossover cable), accesss to printing is normal.
  • •2. No Problem, Using other switch - dLink (not CISCO Catalyst 2960), the printing is normal.
  • •3. Not work, changing ip address; disabling all protocol; changing speed to 10MBps.
  • •4. Not work, Switching to other port on CISCO Catalyst 2960.
  • •5. Not work, Re-starting the Cisco Catalyst 2960 s.
  • •6. Not work, Changing cables.

HELP! Please ...



Everyone's tags (8)
1 ACCEPTED SOLUTION

Accepted Solutions
Engager

Re: Printer Reboots at 75% when connected to Cisco 2960

Ferdinand,

at least you're not the only one who's experiencing this problem:

http://forum.support.xerox.com/t5/Hardware/Workcentre-5135-network-controller/td-p/5086

http://www.fixya.com/support/t556616-network_controller_unavailable (read the comments too!)

In case of your c2960 supports PoE, did you test to disable power inline (I know, PoE normally can't be the reason - but this is a really strange problem)?

What happens when you boot a printer without network connectivity (or with the dLink) to 100% and connect it after that to the c2960 switch?

View solution in original post

4 REPLIES 4
Hall of Fame Community Legend

Printer Reboots at 75% when connected to Cisco 2960

Duplicate Post #1.

Engager

Re: Printer Reboots at 75% when connected to Cisco 2960

Ferdinand,

at least you're not the only one who's experiencing this problem:

http://forum.support.xerox.com/t5/Hardware/Workcentre-5135-network-controller/td-p/5086

http://www.fixya.com/support/t556616-network_controller_unavailable (read the comments too!)

In case of your c2960 supports PoE, did you test to disable power inline (I know, PoE normally can't be the reason - but this is a really strange problem)?

What happens when you boot a printer without network connectivity (or with the dLink) to 100% and connect it after that to the c2960 switch?

View solution in original post

Beginner

Re: Printer Reboots at 75% when connected to Cisco 2960

I already done that, it just stop responding and then re-start by itself.

I also try another switch connect it , it works fine.  But when I uplink the switch to cisco it again re-start by itself.

Beginner

Printer Reboots at 75% when connected to Cisco 2960

Upgrade the software on the Xerox. Had same issue and went down similar line of troubleshooting.

System software version of 0161.132.221.29100

resolved issue when we went to version ending in 223.02693

CreatePlease to create content
Content for Community-Ad