Problem with 2960S switch, can't get rid of "shutdown" command

[bill.roland]

Hi everyone.  I am having a problem that I cannot figure out.  I tried to bounce a couple of ports by issuing the following command:

int gi1/0/20

shut

no shut

The interface now shows as Administratively down.  When I do a show run, I still see the "shutdown" command on the interface.  I can issue "no shut" 6 ways to Sunday, but the command won't clear and the port won't come up.

Any suggestions?  I've done this dozens of times and never had something like this happen.

Thanks in advance.

[Somasundaram Jayaraman]

Hi,

Can you make the interface as default interface and put the configurations one by one and check.

The shutdown command stays in the running config of the interface thats why.

To make interface default,

conf t

default interface gig 1/0/20

no shut

exit.

Hope this helps

Cheers

Somu

Rate helpful posts

[bill.roland]

Hi Somu.  This is what I get when I issue the command per your post:

2960s_48po(config)#default int gi1/0/20

% Error(s) seen setting interface GigabitEthernet1/0/20 to it's default config

2960s_48po(config)#

Anyway to find out what Errors it saw?

[Leo Laohoo]

Something doesn't look right with this.  Can you post the following command outputs please:

1.  sh version

2.  sh switch status

[bill.roland]

Hi, here is what you asked for:

1.

2960s_48poe#sh ver
Cisco IOS Software, C2960S Software (C2960S-UNIVERSALK9-M), Version 12.2(55)SE2,
RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Tue 11-Jan-11 02:23 by prod_rel_team
Image text-base: 0x00003000, data-base: 0x01B00000

ROM: Bootstrap program is Alpha board boot loader
BOOTLDR: C2960S Boot Loader (C2960S-HBOOT-M) Version 12.2(53r)SE, RELEASE SOFTWA
RE (fc3)

2960s_48poe uptime is 2 hours, 31 minutes
System returned to ROM by power-on
System restarted at 19:25:49 EDT Fri Aug 12 2011
System image file is "flash:/c2960s-universalk9-mz.122-55.SE2/c2960s-universalk9
-mz.122-55.SE2.bin"

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco WS-C2960S-48LPS-L (PowerPC) processor (revision C0) with 131072K bytes of
memory.
Processor board ID FOC1516Y3H9
Last reset from power-on
1 Virtual Ethernet interface
1 FastEthernet interface
52 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address       : E8:BA:70:04:BC:00
Motherboard assembly number     : 73-11907-06
Power supply part number        : 341-0393-02
Motherboard serial number       : FOC15155DBX
Power supply serial number      : DCA1512U0AC
Model revision number           : C0
Motherboard revision number     : A0
Model number                    : WS-C2960S-48LPS-L
Daughterboard assembly number   : 73-11933-04
Daughterboard serial number     : FOC15153PZ9
System serial number            : FOC1516Y3H9
Top Assembly Part Number        : 800-30937-02
Top Assembly Revision Number    : B0
Version ID                      : V02
CLEI Code Number                : COMGZ00ARB
Daughterboard revision number   : A0
Hardware Board Revision Number  : 0x01

Switch Ports Model              SW Version            SW Image
------ ----- -----              ----------            ----------
*    1 52    WS-C2960S-48LPS-L  12.2(55)SE2           C2960S-UNIVERSALK9-M

Configuration register is 0xF

2.

2960s_48poe#show switch status

                                     ^

% Invalid input detected at '^' marker.

[Leo Laohoo]

This is bizarre!

Can you post the command output of "sh post" please?

[bill.roland]

2960s_48poe#show post
Stored system POST messages:

Switch 1
---------

POST: MA BIST : Begin
  FC 1   MBIST Test Passed.
  DP Sg1 MBIST Test Passed.
  DP Xg1 MBIST Test Passed.
  NI 1   MBIST Test Passed.
  FC 0   MBIST Test Passed.
  DP Sg0 MBIST Test Passed.
  DP Xg0 MBIST Test Passed.
  NI 0   MBIST Test Passed.
  UPB    MBIST Test Passed.
POST: MA BIST : End, Status Passed

POST: TCAM BIST : Begin
POST: TCAM BIST : End, Status Passed

POST: Inline Power Controller Tests : Begin
POST: inline power post failed for port 16
POST: inline power post failed for port 17
POST: inline power post failed for port 18
POST: inline power post failed for port 19
POST: Inline Power Controller Tests : End, Status Failed

POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed

POST: PortASIC Stack Port Loopback Tests : Begin
POST: PortASIC Stack Port Loopback Tests : End, Status Passed

POST: PortASIC Port Loopback Tests : Begin
POST: PortASIC Port Loopback Tests : End, Status Passed

POST: EMAC Loopback Tests : Begin
POST: EMAC Loopback Tests : End, Status Passed

[Leo Laohoo · Accepted solution]

POST: Inline Power Controller Tests : Begin
POST: inline power post failed for port 16
POST: inline power post failed for port 17
POST: inline power post failed for port 18
POST: inline power post failed for port 19
POST: Inline Power Controller Tests : End, Status Failed

Gotcha!  No wonder.

Please contact Cisco and organize to get the appliance replaced.  It's dead-as-a-doornail.

[bill.roland]

Yeah, as soon as I saw that I knew I was SOL  Thanks for looking over things everybody, I'll give TAC a shout and take it from there.

[Leo Laohoo]

Hi Bill,

Thanks for the rating.

Cisco Limited Lifetime Hardware Warranty
Cisco Catalyst 2960-S and 2960 Series Switches come with a limited lifetime warranty (Table 11). The warranty for the Catalyst 2960-S has the same terms as our standard limited lifetime warranty plus the addition of next business day delivery of replacement hardware where available and 90 days of 8X5 Cisco Technical Assistance Center (TAC) support.
Your formal warranty statement, including the warranty applicable to Cisco software, appears in the Cisco information packet that accompanies your Cisco product. We encourage you to review carefully the warranty statement shipped with your specific product before use.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

[akariri01]

I too have this problem. First I am seeking to upgrade the IOS to a higher version. Or still retain the same version but replace the one that gives this error..If this is a hardware problem, I wonder how all the ports just died by themselves and not other components... So please try replacing the IOS and see..I shall give my feedback after the IOS replacement goes through successfully.

[Leo Laohoo]

Maybe it's in "error-disable"?

[ayongpalapa]

We just repair CISCO WS-2960S-F48LPS-L V01 from customer, 3 units with POST error : Inline power post failed on port XX / can't be brought up because it failed POST in Inline Power test.

The error comes up during Cisco power on self test (POST) on POE loopback test in each port. When a port or some have problem, it will report error and shutdown / disable the port or whole ports of the interface.

We have successfully fix the POE module and power controller on the mainboard. 

Cheers from Jakarta, Indonesia. ayong palapa