Re: redundant sup720 unknown

osamaokok · ‎03-10-2007

Hi,

I had install sup720 on 6509 switch, when i issued sh module i get the following:

1 24 CEF720 24 port 1000mb SFP WS-X6724-SFP SAL08342PZG

2 24 CEF720 24 port 1000mb SFP WS-X6724-SFP SAL104040MR

3 48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-45AF SAL104145VF

4 48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-45AF SAL10414T7Q

5 2 Supervisor Engine 720 (Active) WS-SUP720-BASE SAD08320829

6 0 Supervisor-Other Unknown Unknown

the show version is like :

IOS (tm) s72033_rp Software (s72033_rp-PS-M), Version 12.2(17d)SXB1, RELEASE SO

shutdown

FTWARE (fc2)

Cat6500 uptime is 26 minutes

Time since Cat6500 switched to active is 25 minutes

System returned to ROM by unknown reload cause - suspect boot_data[BOOT_COUNT] 0

x0, BOOT_COUNT 0, BOOTDATA 19 (SP by power-on)

System image file is "sup-bootflash:s72033-ps-mz.122-17d.SXB1.bin"

cisco WS-C6509 (R7000) processor (revision 3.0) with 458752K/65536K bytes of mem

ory.

Processor board ID SMG0834A73P

SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache

Last reset from power-on

X.25 software, Version 3.0.0.

Bridging software.

4 Virtual Ethernet/IEEE 802.3 interface(s)

148 Gigabit Ethernet/IEEE 802.3 interface(s)

1917K bytes of non-volatile configuration memory.

8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102

what iam missing.....?

Thanx

hoogen_82 · ‎03-10-2007

Hi,

Do you have some crashinfo files with you? The unknown status usually is something to do with a failure of the module, or the module is stuck up in rommon mode. Have u collected console logs from the supervisor, would be useful if you could post the logs you might have collected through the console of the faulty supervisor.

HTH

Hoogen

osamaokok · ‎03-11-2007

hi,

i'm don't had the crashinfo file now but i will get it soon, anyway i just did some trouble shooting, so when i install each sup72 module alone it do works fine in any solt 5 or 6. but when both sup72 is install the standby module is stuck in rommon by issuing boot in the stucked sup72 i get the following:

rommon 1 > boot

Loading image, please wait ...

Self decompressing the image :

################# [OK]

Restricted Rights Legend

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco Internetwork Operating System Software

IOS (tm) s72033_sp Software (s72033_sp-SPV-M), Version 12.2(17d)SXB11a, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 13-Apr-06 04:53 by kehsiao

Image text-base: 0x40020FBC, data-base: 0x40DD8000

00:00:03: %PFREDUN-6-STANDBY: Initializing as STANDBY processor

Firmware compiled 17-Mar-06 14:54 by integ Build [100]

00:00:04: %OIR-SP-STDBY-6-CONSOLE: Changing console ownership to route processor

System Bootstrap, Version 12.2(17r)S4, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Cat6k-Sup720/RP platform with 524288 Kbytes of main memory

Download Start

!!!!!!!!!

Download Completed! Booting the image.

Self decompressing the image :

...##### [OK]

Restricted Rights Legend

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco Internetwork Operating System Software

IOS (tm) s72033_rp Software (s72033_rp-PK9SV-M), Version 12.2(17d)SXB11a, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 13-Apr-06 04:50 by kehsiao

Image text-base: 0x40020FBC, data-base: 0x41F18000

%Software-forced reload

Unexpected exception, CPU signal 23, PC = 0x402EF6BC

-Traceback= 402EF6BC 402ED584 403D7E14 403D7E40 40470650 403C5C84 403C5CDC 40394D40 40395ADC 4034497C 40342008 40342254 402F3BB4

$0 : 00000000, AT : 420D0000, v0 : 42640000, v1 : 421D0000

a0 : 4261ADA4, a1 : 0000F100, a2 : 00000000, a3 : 41F50000

t0 : 402F4178, t1 : 3401F101, t2 : 402F4188, t3 : FFFF00FF

t4 : 402F4178, t5 : 20657863, t6 : 6F6E202C, t7 : 65747469

s0 : 00000000, s1 : 00000000, s2 : 41F70000, s3 : 5048191C

s4 : 00000040, s5 : 42660000, s6 : 0000005A, s7 : 5048191C

t8 : 00000000, t9 : 00000004, k0 : 00000000, k1 : 00000000

gp : 420D4A60, sp : 50006CA0, s8 : 00000000, ra : 402ED584

EPC : 402EF6BC, ErrorEPC : BFC1A370, SREG : 3401F103

MDLO : 00000000, MDHI : 00000006, BadVaddr : 00000000

Cause 00000024 (Code 0x9): Breakpoint exception

Writing crashinfo to bootflash:crashinfo_20070311-092900

=== Flushing messages (09:29:01 UTC Sun Mar 11 2007) ===

Buffered messages:

Queued messages:

00:00:44: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:00:44: %CPU_MONITOR-3-PEER_EXCEPTION: CPU_MONITOR peer has failed due to exception , resetting [6/0]

*** System received a Software forced crash ***

signal= 0x17, code= 0x24, context= 0x426475c4

PC = 0x402f4228, SP = 0x41f6d390, RA = 0x402dbe30

Cause Reg = 0x00003820, Status Reg = 0x34018002

ch

00:00:45: %SYS-SP-STDBY-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

00:00:45: %OIR-SP-STDBY-6-CONSOLE: Changing console ownership to switch processor

*** System received a Software forced crash ***

signal= 0x17, code= 0x24, context= 0x43bf84e4

PC = 0x40143d40, Cause = 0x1820, Status Reg = 0x34008002

rommon 2 >

System Bootstrap, Version 8.4(2) Release

Cat6k-Sup720/SP processor with 524288 Kbytes of main memory

rommon 1 >

regards

ahmednaas · ‎03-11-2007

I can see that you are running different ios releases on the Sup720 modules. This is known to cause problems.

Please try loading the same software on both modules and see what happens.

ahmednaas · ‎03-10-2007

Check this document for info on the error:

http://www.cisco.com/en/US/products/hw/switches/ps700/products_tech_note09186a00801751d7.shtml

Amit Singh · ‎03-10-2007

It seems like your Sup engine is not booted properly. There is some issue with the Sup engine. Please connect a console to it and see if it is at rommon status. Please check the link below for recovering it:

http://www.cisco.com/en/US/products/hw/switches/ps700/products_tech_note09186a008015bfa1.shtml#s720recover

HTH,

-amit singh

keanej · ‎02-05-2010

Any Solution to this problem .. ???

francisco_1 · ‎02-05-2010

As mentioned above, the second Supervisor Engine fails to come on line because the redundancy mode is enhanced high system availability (EHSA), by default. The standby Supervisor Engine fails to negotiate with the active Supervisor Engine.because they are not using same Software level.

http://www.cisco.com/en/US/products/hw/switches/ps700/products_tech_note09186a00801751d7.shtml