Router 2921 ptime error/ open tac with cisco

[christowilson]

hello all,

I have an issue in my router and according to the results that I got, I have to open a tac with cisco.

please help!!

thanks alot,

[John Blakley]

What's the actual error?

HTH,
John

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[christowilson]

Hi,

%SIP-3-UNSUPPORTED:Unsupported ptime value

I decoded this and but there was no helpful information.

regards,

[John Blakley]

Do you need SIP? If not, take a look at this post:

https://supportforums.cisco.com/thread/2001302

HTH,
John

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[christowilson]

Hi,

I got the solution thanx.

but what happen if I disable the SIP tcp / udp  services on my router?

already I have a CME and I have a site-to-site VPN connection. these services on my router will be affected or not?

BTW; can you provide me further information on SIP service?

regards,

[John Blakley · Accepted solution]

We don't use SIP, so I don't have a ton of experience with it. You should be able to disable it if you don't have any services that rely on it.

http://en.wikipedia.org/wiki/Session_Initiation_Protocol

As far as VPN, it won't be affected, but I can't answer with authority as to your CME implementation. If you don't have SIP phones, chances are you're not using SIP. If you're not 100% sure, you should create an outage window, disable it, and then reboot a couple of phones to make sure they're still working.

HTH,
John

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