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gnanavel.ns
Beginner

RTP Packets dropped in the LAN, from IP Phone to Recorder

Hi all,

We have a IP Contact Center setup. The calls taken the agents are recorded in a Verint Recorder Server which is in the same LAN (in a different VLAN). The customer is facing the issue of poor voice quality while the recorded calls are played back. Verint is telling its the issue of RTP packets missing/ dropped as they are sent for recording (from the IP Phones). Apparently the LAN looks healthy (Interface utilisation, Speed/ Duplex Settings, Input errors, CPU utilisation all checked and look okay). The IP Phones are connected to a 3750X stack which has a 10G uplink to the core switch. The Recorders are connected to a 4948 server switch which again has a 10G uplink to the core switch.

Any clues on how to troubleshoot this problem.

 

Many thanks for your support.

Gnanavel.

 

2 REPLIES 2

Hi,

Have you solved this issue? I have similar situation.

Regards

imad
Beginner

This has been kept me up a lot of nights. Did you guys resolved this issue?